Forum Discussion

CloudMindAcc's avatar
CloudMindAcc
Ultimate Partner
5 years ago

Your file can't be upgraded - is it due to FX journals

Hi Steven_M    I have a new client that I am trying to assist with the upgrade.    We are getting the normal your file can't upgrade messages and have worked through all the possibilities of why th...
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi CloudMindAcc 

     

    Thank you for confirming that information

     

    I've arranged for that file to be sent in. I'm sure you have gone through the process before but do let us know if you require further assistance with that process.

CloudMindAcc's avatar
CloudMindAcc
Ultimate Partner

Hi Steven_M 

 

Yes I have reviewed this run exports on these layouts and nothing was displayed therefore I am confident there is none of these layouts in the file.

 

Regards

Renae

Steven_M's avatar
Steven_M
Former Staff
5 years ago

Hi CloudMindAcc 

 

Thank you for confirming that information

 

I've arranged for that file to be sent in. I'm sure you have gone through the process before but do let us know if you require further assistance with that process.

  • CloudMindAcc's avatar
    CloudMindAcc
    Ultimate Partner
    5 years ago

    Awesome thanks so much Steven - great service as always