Forum Discussion
Hi Mike_MYOB , this new process appeared for me today when I signed in to an AccountRight file (desktop, PC version), and worked 100%, very nice.
However, my colleague is using AccountRight Server edition, and after logging in, the browser message advised that he was logged in, but the desktop app did not appear. Then on re-opening AR SE and choosing the same company file, was taken to the browser, message said he was logged in, and repeat. So he is unable to log in to any AR file atm.
- Mike_MYOB2 months agoCommunity Manager
Thanks Mike_James, glad to hear that this has been working well for you, but I'm sorry to hear about your colleague on server edition.
I will raise this with the team asap and hope to get some further instructions.
The team are based in AU so will be online soon - brunob2 months agoMYOB Product Manager
Sorry that your coleague is facing issue to login. To help our team to investigate this further can you help me with some additional details: Are you and your coleague sharing the same computer? Has he got the latest update for Accountright (if yes, was this the auto update, or he has manually downlaoded the latest form our website)?
- Mike_James2 months agoUltimate Cover User
Hi brunob , we do not share the same computer, as we operate at separate locations. I understand Mark is using SE build 2026.1.1.7, downloaded automatically. He has tried another login, and this time as part of the browser window there was an option to open the company file, which he did not see before. So it appears to be working correctly for him now. (I manually downloaded the latest SE edition which appears to be build 2026.1.1.9 - same as my PC version. I'll suggest to Mark that he does the same).
- brunob2 months agoMYOB Product Manager
Hi Mike_James 2026.1.1.9 SE was tested from our end too and works perfectly, I recommend Mark update to the latest version. If the issue persists, please lets us know.
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