🟣 CA FAQ — I've updated Windows, why can I no longer print reports in AE Accounts?

If you use AE Accounts, and have recently updated Windows, you may encounter an error when trying to review reports related to CTL3D32.dll. 🛑

 

 

 

 

This file was used by older versions of Windows as a part of UI rendering and was affected in a recent update.

 

AE Accounts (being older software) relies on this file to generate/review reports and other functions. 📝

 

To resolve this, CTL3D32.dll can be copied from a working workstation to the C:\Windows\SysWOW64\ folder, and this will resolve the issue.

 

However, it is important to always consult with your IT provider before making changes to the Windows directory on your workstation.

 

Please reach out to the Client Accounting team if you have any questions.

Scott

Client Accounting

MYOB