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kb33087's avatar
kb33087
Contributing Partner
15 days ago

Practice Tax not worth the effort

Hi all

I have just spent over 2 hours on hold with support for Practice Tax. 

My query was that I could not generate an invoice for the tax return I was processing in Practice Tax.

I was told that they could not help me and they had to discuss with a specialist. When they came back to the call, I was informed that this functionality was not available presently and if I wanted to generate an invoice I could only work in the desktop version.

To say that I am unhappy is understatement. How can you possibly in good faith release this product to tax agents with this function not available.

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    14 days ago

    Hi kb33087

     

    Sorry to hear about your frustrating experience with Practice Tax Support. This definitely doesn't meet our standards of service. We'd like to assist you further with this issue. Could you please provide us with a case number or any other details from your support call so we can look into this immediately?

     

    Cheers,

    Princess

    • kb33087's avatar
      kb33087
      Contributing Partner
      14 days ago

      Hi Princess

      Thank you for your quick response.

      I was not given a case number. I did not think to write down the name of the person I spoke with. 

      Was the information that I received incorrect regarding being unable to generate an invoice?

      Regards Cassi