Forum Discussion

kb33087's avatar
kb33087
Experienced Partner
1 year ago

Practice Tax not worth the effort

Hi all I have just spent over 2 hours on hold with support for Practice Tax.  My query was that I could not generate an invoice for the tax return I was processing in Practice Tax. I was told that...
General
Princess_R's avatar
Princess_R
MYOB Moderator
1 year ago

Hi kb33087

 

Sorry to hear about your frustrating experience with Practice Tax Support. This definitely doesn't meet our standards of service. We'd like to assist you further with this issue. Could you please provide us with a case number or any other details from your support call so we can look into this immediately?

 

Cheers,

Princess

  • kb33087's avatar
    kb33087
    Experienced Partner
    1 year ago

    Hi Princess

    Thank you for your quick response.

    I was not given a case number. I did not think to write down the name of the person I spoke with. 

    Was the information that I received incorrect regarding being unable to generate an invoice?

    Regards Cassi

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      1 year ago

      Hi kb33087,

       

      Sorry for replying so late. Do you still need help with generating invoices? If so, please let us know or reach out to our MYOB Practice support directly.

       

      Feel free to get in touch if you need more help.

       

      Cheers,

      Princess

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