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ACTIVEJK's avatar
ACTIVEJK
Cover User
11 days ago

JK

We lost internet connection when my backup was running, I now cant log into the system as it is saying backup in progress.  Would you please resolve?

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    11 days ago

    Hi ACTIVEJK,

     

    Thanks for reaching out. 

     

    I see you're having a bit of a hiccup with your system showing a backup in progress and stopping you from logging in. No sweat, we'll sort this out together. To get started, could you please share the last four digits of your serial number and your company file ID number? This will allow me to apply the correct fix to your file. 

     

    Looking forward to further assisting you.

     

    Cheers,

    Princess