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hannahpycroft's avatar
hannahpycroft
Contributing User
23 days ago

Leave balance discrepancy with reinstated employee

Hi,

 

I have a client who has reinstated employees in MYOB AccountRight and there is now a discrepancy in the Entitlement reporting. The leave balances for the two employees on the entitlement reports are not matching the employees cards. 

 

I have read the various posts regarding reinstating employees and issues with leave entitlements, and may need MYOB to correct the error from their end?

 

Can anyone help with this?

Thanks, Hannah

1 Reply

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    6 days ago

    Hi hannahpycroft

    Thanks for your post. I'd like to check if you're still experiencing this issue. If so, it may require individual assistance on the backend. I recommend reaching out to our virtual assistant, MOCA, designed to dive deeper into issues like this. You can engage with MOCA through myob.com/support for any queries or assistance. If MOCA can't resolve the issue, our live chat team is ready to help further. 

    Please have the following information ready before reaching out to live chat:

    The employee's name
    The date of termination
    The date of reinstatement
    Expected leave balances for each Entitlement Accrual category for the employee

    Regards,
    Earl