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Trish_Lee's avatar
Trish_Lee
Contributing User
2 months ago

MYOB Developer Partner Contact

Hi,

 

I would be grateful for any help.

For more tha 6 weeks I have been emailing the ecosystem@myob.com for assistance with our Deveoper Program.

Our previous contact was Nigel Tilley, who has now left.

I have even resorted to raising a support issue with the API team.

 

We have been part of the Developer program for over 20 years.

 

I have had absoltely NO respose from the repeated emails.

 

Can anyone help me with a direct contact, email or phone excluding the ecosystem@myob.com email address as they simply do not bother to answer.

 

Thanks 

Trish

4 Replies

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  • Mike_James's avatar
    Mike_James
    Ultimate Partner
    2 months ago

    Hi Trish_Lee , the support ticket system is the official way to contact API support team for issues, and in my experience always gets a reply, and for me promptly. I assume you provided all the required details. It's a service channel so 'your mileage may vary'.

    • Trish_Lee's avatar
      Trish_Lee
      Contributing User
      2 months ago

      Hi Mike,

      Thanks for your suggestion.  It is a last resort for me to come on to the forum, but I have exhausted all other avenues.

       

      I tried the support ticket system as well, initially they replied, said they would find a contact, but I have follwed up twice over the last 2 weeks and no answer.

       

      Not sure it will help, because it is relating to a continuation of haaving our app on Marketplace which was part way through with Nigel Tilley prior to him leaving.

       

      Thanks

      Trish

  • MikeG1's avatar
    MikeG1
    MYOB Moderator
    2 months ago

    Hi Trish_Lee have you been to our developer.myob.com website for assistance? You mentioned you tried the API team but want to check on this. Thanks

    • Trish_Lee's avatar
      Trish_Lee
      Contributing User
      2 months ago

      Hi, 

      Yes I have.

      I need to speak with someone regarding our app, as Nigel Tilley who has worked with us on this has left.

      I have sent at least 9 emails to the ecosystem@myob.com regarding this to absolutely no answer at all, not eve a read receipt.

      Thanks

      Trish