Setting up additional two-factor authentication methods

Hi Princess

Thanks for clarifying. I find the actions of your software developers a little bizarre. It's like they don't fully understand the needs of business in the real world. Example, I can't use your browser version of Myob because you can't enter payment type on an invoice which is needed for reconciling. The desktop version has payment types. I and others requested this about 2 years ago, but nothing has changed there.

Hi Antoon​,

At the moment, the option to use your email is only available during your initial setup. Once that window has passed, there isn’t a way to turn the email method back on or add it later. I know this isn’t what you were hoping to hear, and I wish there was another workaround I could give you, but right now your only options are the SMS and authenticator app you mentioned. I did notice you’ve commented on the ideas post about bringing the email option back, thanks for adding your voice. If you haven’t already, please hit the vote button on that post too. Each vote shows the product team that people want this feature, and it might help get it back into future updates. 

Cheers,

Princess

Hi Genree

Thanks for getting back, but it doesn't answer my specific question. I already have SMS and Authenticator options, but these are useless if you have a problem with your phone. I now wish to have the email option which isn't shown. How do I get the email option back. Surely, this is an option regardless of whether it was set up initially? Thanks

Hi Antoon​,

The option to set up email 2FA only pops up the first time you set things up. Since you’re already sorted for a different 2FA setup, you can check myaccount.myob for other 2FA options you can use aside from SMS

If you’re keen to know more about other 2FA options, there’s a handy page with all the info.

Regards,
Genree

I now want to use email as an option for 2FA but the option is not showing. If your phone has an issue than you can't log in. Thanks 

It does seem annoying that we physically have to type in our email address for log in every 24 hours. I have other 2FA log ins where Chrome remembers my details and then i can just input the code i am sent.

MYOB is providing additional two-factor authentication (2FA) methods to secure your account and help avoid issues if you can't access your usual login method. You can use an authenticator app (recommended), SMS, or email to determine how you would like to use 2FA. To set it up, log in to your account, click "Account security," and select a 2FA method. You will receive a verification code and follow the prompts to set it up. This will confirm you are covered with additional options to sign in. More about this process and details can be found in the help article for setting up 2FA.

You can subscribe to alerts at status.myob.com - still annoying but sometimes it gives me a heads up before I waste hours. Not always, but often.

Yep, I'm getting it.  And nobody seems to be around from MYOB support - been "on hold" online for 45 minutes now.

Not wishing you any harm but feeling glad its not just me.

No. I'm using the desktop version though so may be different if you're using the web app.