B_Elite's avatar
B_Elite
Partner
11 years ago
Status:
Done

Installation: Allow Partners to work on multiple versions without installing older versions

Bookkeeping firms with multiple clients need the ability to work on different versions of files without having to upgrade them.

 

Currently when a new client turns up with their typically out-of-date MYOB company file, there is no easy way to work on this company file if the desktops all have current releases of software installed on them. It is not possible for example to install different versions of Plus 19.x side-by side on the same PC.

 

For example, a new client hands over their Plus 19.6 MYOB file. Inside the bookkeeping business the desktops have the lastest Plus 19.9 installed.

 

The options are;

1. Uninstall Plus 19.9 and install Plus 19.6 to work on their company file. This typically involves IT and is not flexible. Our bookkeeepers work on many different client files every day.

2. Upgrade the MYOB file to Plus 19.9 and have the client either pay for a one off upgrade to the latest version (with the same issue repeating down the track) or signup to a maintenance program.

3. Maintain multiple real or virtual desktops with different versions of Plus installed on each.

4. Change the serial number license associated with the company file to use the partner licenses which are up-to-date and then deal with the handover of the file later on. This appears to be the cheapest solution but if the client wants to work on their premises at the same time, this doesn't work.

 

All of these have financial implications and whilst it is logical that MYOB would prefer the 2nd option, the question is, is it reasonable for the bookkeepers to have put the pressure on their _new_ client to upgrade their MYOB software.

 

I suspect some accounting firms may be in a similar position, but accounting firms may not need to hand the file back to the client after they have worked on it.

 

MYOB need to value their partners and come up with a satisfactory solution to this problem.

 

I have posted this 'idea' as requested by the representive I spoke to yesterday who couldn't provide me a solution to this issue.

 

Regards

 

Helen


"Allow bookkeepers to work on multiple versions of MYOB files from one desktop"

Installer
Multiple Versions
Partners
Updates

16 Comments

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  • jenniek's avatar
    jenniek
    Ultimate Partner
    11 years ago

    Hmmm. seems silly that they have taken this option away - sorry I haven't come across this - yet! I too would be advocating multiple versions. I know in the perfect world MYOB would like everyone on the latest version, but the reality is not everyone will be, and this will never be the case for the like of bookeepers and consultants like us.

  • B_Elite's avatar
    B_Elite
    Partner
    11 years ago

    Hi,

     

    I also thought this used to work, but as of 19.9 it appears this ability was removed. I tried this multiple times in multiple ways and was always asked to uninstall previous versions.

     

    Installing different versions of MYOB to separate folders is a solution I have used in the past. It was also a potential solution suggested by MYOB yesterday with the caveat that they don't support or recommend multiple installations.

     

    If you know a method of getting this to work I would be very interested. It potentially may be as simple as the sequence of installation. ie Installing the newest versions first and working backwards even though this would be awkward for every new release.

     

     

  • jenniek's avatar
    jenniek
    Ultimate Partner
    11 years ago

    Hi there,

    Can you not load a full version of each into a new folder. In NZ we have 19.5 and 19.8 - to load I would create a new folder called Plus19.8 and load into that folder rather than into the default folder. However you would need a full install not just an update.

  • B_Elite's avatar
    B_Elite
    Partner
    11 years ago

    Hi again, what I acutally meant was I cannot have 19.6 and 19.9 on the same computer. Can you?

  • B_Elite's avatar
    B_Elite
    Partner
    11 years ago

    Thanks. What is the latest version you have on yours please jenniek

  • jenniek's avatar
    jenniek
    Ultimate Partner
    11 years ago

    Why don't you have multiple versions of the software loaded on the required computers? I have no less than 10 versions of MYOB on my laptop.