Troubleshooting Tips: Everyday Device Glitches

Sometimes phones likes to throw us tiny curveballs - nothing serious, just a little adventure! We’ve put together a few general troubleshooting steps you can try to help get things back on track:

• Trouble signing in 

• The app running a bit slower than nomral

• Buttons or screens not behaving quite as expected 

• Features looking a little off of displaying differently.
   

Before reaching out to Solo support here’s a few things you can try 
 

1. Update the app – keeping the app up to date ensures you’ve got all the shiny new improvements. 
2. Give your device a quick nap – turn it off and on again. Devices love a fresh start! 
3. Check your device software – the latest system updates keep everything running smoothly and happily. 
4. Free up some space – low storage can make apps sluggish. Delete unused apps, photos, or files if you’re running tight. 
5. Close other apps – sometimes apps like to hog resources. Give them a rest. 
6. Clear the app cache – think of it as a mini spring clean for your device. 

Here’s how to clear the cache on your device: 

• Samsung / Android: Go to Settings > Apps > Solo by MYOB > Storage > Clear Cache 

• iPhone / iOS: The easiest way is to delete the app and reinstall it, this clears the cache and makes sure you’ve got the latest version too! 

Note: Steps can vary depending on your device model and operating system version. 

Trying these steps first will often get things back to smooth sailing. If things are still acting a little quirky after trying these steps, the Solo support team is ready to jump in and help, Reach out through the app and share: 

• Your device and operating system 

• The app version 

• A short description of what’s happening (screenshots earn bonus points!) 

The more detail you can share, the quicker the team can  help get things back on track 🙂