Bank Feeds: Unable to Connect 10/10/2019

[Steven_M]

Hi Everyone

Resolved- (10/10/2019 11:49 AM AEST)

Current Status: Reopened 10/10/2019 11:15 AM (AEST)

Resolved- (10/10/2019 10:05 AM AEST)

Products: AccountRight Bank Feeds

We are aware that clients are encountering errors when attempting to retrieve their latest bank feed transactions. Our team is looking into the cause right now and we realise how important it is to resolve it as quickly as possible.

We apologise for the inconvenience and thank you for your patience during this time

[Steven_M]

Hi Everyone

We have reopened this particular situation as we are aware of a number of clients still encountering errors when accessing their Bank Feeds. Our team is looking into the cause right now and we realise how important it is to resolve it as quickly as possible.

[Theresa_D]

Hi Everyone, 

We have been informed the bank feeds issue should be resolved, we will continue to monitor the service but you should now have access. Apologies for the inconvenience. 

Thank you for your patience as we worked on resolving this.