MYOB/Opencart Syncing Issues
Hello Forum, we are experiencing a syncing issue with opencart and myob. All was well until we changed our email address for our MYOB Administration User. From this day MYOB and opencart are no longer syncing. The integration has stopped. MYOB have said not our issue, we changed the email, we have done what you asked. Our outsourced IT people who built our website and integrated MYOB, Eway, Freight etc are not available (this is another story/issue not for this forum). These IT people have been trying to work with the MYOB Intergration Team without success, they suggested we go onto this forum. MYOB is our master, inventory, customer database, invoicing etc. If it changes in MYOB, it changes on opencart/vice versa. Customers are still ordering online but the orders are not getting through to MYOB, our inventory is getting messy.... Has anyone experienced this issue?
Payroll - Can't finalise - URGENT
I am getting this message and can't finalise payroll which is now late: Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 1a2cf2f2-9db8-40b6-b3c3-0fbbc3db9729. Please can someone help asap or will I need to re-do the whole payroll for 80 employees?
Sales Order Not Converting to Invoice
Hi Support, We are having the same issue as always and I keep having to contact you to run the "Combined Inventory Script" which usually fixes the issue. We have a Sales Order that will not convert to an invoice, it keeps timing out and not responding. Can I have someone please run the script URGENTLY as we are fast approaching End of Month. The Company ID is No. 1. Regards and thankyoou Janelle
Issue with "Tax Total" field on Sales Invoice
We have itemized invoices for customers which now include some line items which are GST Free, some include GST. Since we have added these GST free items on the invoice, the "Tax Total" table has gone a bit funny. The heading [TaxTotal] now shows up on the invoice as $0.00, and below it the actual correct GST total is there. So it now looks like this: Including GST of $0.00 $1162.95 How do I stop this $0.00 figure showing? Thanks
Issue with Remittance Advice
Hi, I have this issue on my Remittance Advice where when I save the Remittance Advice to my disk using the Micrsoft Print to PDF as that is the only way to save Remittance Advices to disk, I get a boarder around one of my fields that have a background colour even though I have said no boarder when viewing in a PDF reader. When I remove the background colour there is no boarder. This also happens with invoices when you save the invoice using the same method of Microsoft Print to PDF, but this does not happen when you use the Save to Disk option on invoices. There is no Save to Disk option for Remittance Advices like there is for invoices. So how do I get rid of this boarder on the Remittance Advice?
Customised forms not visible
Hi MYOB experts. I am now using the desktop version of Accountright (previously used cloud version but we have down-sized so dropped the monthly subscription). In MYOB "set-up" I created a new customised invoice with our new logo and saved it - but the new form is not visible in the drop-down list of templates when I go to print the invoice. When I go to the customer's card file, the new form is also not visible as an option in the drop-down. All that is displayed is the default list of six templates, and in fact none of our company's previous customised forms are visible. If I go back to "set-up" then "customised forms" and look at the list of forms, the new invoice is there, so I am unsure why I can't access it when I print. I have also tried to access the new form using "print/email invoice" under "sales" but again, it is not displaying the form. Any help to get this resolved would be greatly appreciated. My PC runs Windows11. I always update MYOB when prompted and have restarted my PC.Index error
Hi I am trying to delete a batch of old jobs. I have grouped them under a header job and understand that by deleting the header job all the sub jobs should delete. However, my MYOB keeps kicking me out and previous requests for assistance point to an indexing error. I cannot get any direction on how to fix an indexing error. How can I fix an indexing issue? Does MYOB offer a service to delete unwanted data from my file? Does MYOB offer a service to fix indexing issues? Can you recommend an app/service/add on which will delete old unwanted jobs? Jobs which have an indexing error. Thanks YvetteCPU Spikes from HUXLEY.Library.WindowsService
Is anyone else experiencing HIGH CPU spikes when using MYOB in an RDSH environment? This has been occuring for a couple of months now for both us and a couple of clients. The Huxley process requires at least 10% of the CPU service on a regular basis and often locks up the server sessions. We can no longer purge data. I'm wondering if there are some issues with the file paths and where the data is going across the server? Is there documentation about this? If anyone has seen this and has suggestions this would be helpful - we have 2 clients considering moving from MYOB given how much of a pain this isKeeping original quote number when changing to an invoice
Hi, Hoping you can help me. On my PC under "Preferences" then "sales" I have ticked the box that says "Retain original invoice number when quotes change to orders or Invoices {System-wide}" This works if I am on my PC however if I log into MYOB from my Apple Mac it does not work. Please help. Cheers Steve Reply...Weird script when I preview invoice in chrome
My invoices are previewing in chrome with a weird script. Have gone into settings to try to see what's changed but can't see why it is showing like it is. Never used to look like this. Could anyone assist me change it back to the way it was? Have only screen shot the top of the invoice but the whole document is like it.Session Inactivity Lock for AccountRight Desktop App
Hello My name is Eric Francis. I've been using MYOB for many years. I have just bought a new microsoft Surface Pro and whenever I go on to app.myob and log in I can see my screen for about 5 seconds before I get an "are you still there" message and asking me to log in again. When I click on that I don't get an option to log in - it just opens up to the dashboard screen before repeating the process about every 5 seconds ???
Unable to send sales invoices
I'm receiving the below error message when trying to send sales invoice to clients; "Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality." I have submitted a support ticket and yet to receive a reply - is the email even monitored?
