MYOB Item integration with Servicem8
Hello, we have been using ServiceM8 for three weeks now. All of our items have been imported, however when we search items in ServiceM8, we are unable to see the item description - just the item code twice. We logged a ticket with ServiceM8 and this was their response: If the ServiceM8 account is integrated with MYOB, the Name field is limited to 30 characters. If the Name field is more than 30 characters, it will appear in the Description and enable the "Description based billing", so when you add the item in a job, the Description will appear in the Name field of the Job card. You'll need to tick "Use description for Invoicing" in MYOB or add an item name which has more than 30 characters to enable "Use description for Invoicing" for the item. If the characters you've entered are more than 30, it'll be listed in the Description field. The Item Code/Number and the Item Name will then be the same. Does anyone know where to find this setting? And how we make this a default setting without going into every item individually? Attached is a snippet of how the items look in MYOB currently.Item Weight Calculator
Hi All, Is there a way to (or an app) we can add to account right that will show us the total weight of all items on an invoice? If I create a unit weight for each item, it will calculate the total of the items by their weight and display this weight on the invoice? Thanks, ArronNew tax table not reflecting in pay
Hi Team, We have processed payroll from 1st July to 15th July but seems like it paid the same rate as last year. I did check the tax table revision date is showing 01/07/2024 but looks like it doesn't reflect in payroll. Can this be fixed ASAP?8Views0likes1CommentSEND PAYROLL INFORMATION TO THE ATO ERROR
Can anyone help me please. I am trying to post an employee termination via myob accountright plus and keep coming up with this error message Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 4b0a310d-a4d3-41a8-9ce2-2a22ebb830b7. Why?????? This also stopping me from lodging this staff members Finalisation...........Solved12Views0likes1CommentReconciling a bank account transaction that occurred before linking the account with Bank Feed
I have a new bank account linked to Feed, and it's all working fine. I have entered the opening balance and am able to approve the transactions as normal. But there is one transaction that annoyingly occurred a couple of days before the Bank Feed was authorised. Now I can't reconcile the bank account because this one transaction appears only on my bank statement, but not in the feed. How can I allocate this transaction to its MYOB account if it doesn't appear at all? Thanks in advance!Sending invoices and Statements to different email addresses and alot more !!!!!
Some of our customers are asking invoices to one email and statements sent to another. Is there anyway you can do this without adjusting email addresses to do this manually Someone else has put this up and I dont understand why MYOB does not already have this feature , when there are so many companies having different emails to each department Can you please look at this , Myob need to catch up with the times and start looking at adding more features like other programs do . Another one is I invoice a company that we may do 20 sites for and there is no where to put all these extra site addresses so I have to work off a excel sheet. Another one - I think I put this idea in over 5-6 years ago taht you can attached documents to the sales section when doing a invoice you cant add douments or work orders but you added the feature for the purchases section. So I dont understand why not do it for the sales section as well?????Parental/ Maternity leave payments and accrual
Hi All As rules keep changing im finding a little confusing to know exactly how maternity leave should be set up from an employers side. We have been told that an employee must stay employed to receive maternity leave payments from centrelink and also that the payments must be paid from centrelink to the employer and the employer pay the employee. So the employee, on paper needs to stay employed even if they have no intension of coming back until all the payments have been paid to them. In the past, if an employee was not returning to their current workplace, centrelink would pay them directly and not involve the employer, this changed 1/7/23 apparently. Therefore there was no exta super paid or entitlements accrued during that period. I have already set up the accounts to receive the payments and the payroll category to pay the maternity leave. I want to clarify if when paying the materity leave if this should accrue sick leave and annual leave and also if we should be paying super on the maternity leave funds. Hoping someone has done this recently and can confirm. I couldnt find the specific info on the ATO website. In Victoria135Views0likes1CommentTurning off Employee Self Onboarding as default
Hi, my company would benefit from being able to turn off employee self on boarding as a default. My company engages a lot of sole trader contractors that we are obliged to pay super for. The employee self onboarding system isn't suited for this so we manually create the cards for these contractors (creating on average 20 new cards a week). Now that self onboarding is chosen as default this creates the opportunity for a mistake to happen and the contractor to receive an onboarding link that they don't need and are often confused by. Could turning off self onboarding as default be added as a preference?USER ACCESS
I have created a new user access, but I have noticed that a silouette shape of a person with a quotation marker is now appearing next the their name in Manage Users window - can anybody explain to me what this means as no other person including administrator has this and the user is being removed from areas of assess everytime they log in?20Views0likes2CommentsHow to terminate in STP is someone didnt work this FY?
Hi Team, We have casual employees. It happens that they dont work for months when we terminate their card. As we changed to a new FY how do I terminate an employee in STP if he hasnt worked this FY yet? His name does not come up in the 24/25 FY. I could only terminate him in 23/24 FY. Can I do that?18Views0likes2CommentsI need a confirmation code for an old version please! (Urgent)
Can someone please help? Have tried using the link provided on the "Activating and Confirming Older MYOB Products" page MULTIPLE TIMES and it ALWAYS goes to a blank page - nothing at all! Am tearing my hair out and the accountant is breathing down my back...18Views0likes3CommentsItem Information Page Missing clickable arrows
Good afternoon I used to be able to see the blue clickable arrows in the items information page which takes me directly to the items register, see snippet below, first snippet is from my desktop and the second snippet is from my colleagues. Have I accidentally switched a setting off? How can I get this setting back?Payment of your subscription was unsuccessful. As a result your account will be suspended.
So I found this message in my junk folder over the weekend and assumed it was a scam / phishing attempt as we pay via CC. It bugged me anyway, so I came into the office on Saturday to check it out. MYOB had failed to process the second invoice at their end, so I did it manually. The invoice was due 1st June, but it is MYOB's error as CC payments have been setup and were functioning fine before this I have been unable to reach billing on the phone, I have been trying to call from Chch NZ since 9am AU time. It just rings and rings and then disconnects. The only response I've had is from the security team via email who have confirmed it's been passed on to billing, but that's it. This is absolutely unacceptable. I have completely lost trust in MYOB, I can no longer trust them with my data, I can no longer trust them to not make errors that will impinge on my livelihood and that of my employees. I can no longer recommend this product to anyone. Unless I am placated, and I mean in a big way, I will have to look elsewhere. Multiple company files for over a decade and you threaten me when it's your mistake? I have never been so disgusted by a supplier in my business life. Absolutely baffling incompetence.