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MattPlow's avatar
MattPlow
Experienced Cover User
3 months ago
Solved

Issue with "Tax Total" field on Sales Invoice

We have itemized invoices for customers which now include some line items which are GST Free, some include GST. Since we have added these GST free items on the invoice, the "Tax Total" table has gone a bit funny. The heading [TaxTotal] now shows up on the invoice as $0.00, and below it the actual correct GST total is there. So it now looks like this:

 

Including GST of

                 $0.00

               $1162.95

 

How do I stop this $0.00 figure showing? Thanks

          

  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi Carol33 

     

    We are aware of issue where some users are unable to process pays in the new payroll year. This is under investigation by our developers. In the meantime, please refer to this post for a possible workaround and further instructions: Unable to process pays in the new payroll year

     

    Please let me know if you need further help with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

2 Replies

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 months ago

    Hi MattPlow,

     

    You can remove the "$0" Tax Total from your invoices by customising the invoice template. In the customisation settings, you should be able to delete or adjust the tax field, so it doesn't display when there's no GST.

     

    For detailed guidance, please see this link.

     

    Regards,

    Sai 

  • MattPlow's avatar
    MattPlow
    Experienced Cover User
    3 months ago

    Thanks Isiah. I have realised what I was doing wrong - I was using the GST Table from the Tax Table section when I should/could have just used [TAX] from the Field section. Thanks anyway.

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with \"Tax Total\" field on Sales Invoice","id":"message:887884","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:139563"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:887884"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:887884"},"body":"

We have itemized invoices for customers which now include some line items which are GST Free, some include GST. Since we have added these GST free items on the invoice, the \"Tax Total\" table has gone a bit funny. The heading [TaxTotal] now shows up on the invoice as $0.00, and below it the actual correct GST total is there. So it now looks like this:

 

Including GST of

                 $0.00

               $1162.95

 

How do I stop this $0.00 figure showing? Thanks

          

","body@stringLength":"653","rawBody":"

We have itemized invoices for customers which now include some line items which are GST Free, some include GST. Since we have added these GST free items on the invoice, the \"Tax Total\" table has gone a bit funny. The heading [TaxTotal] now shows up on the invoice as $0.00, and below it the actual correct GST total is there. So it now looks like this:

 

Including GST of

                 $0.00

               $1162.95

 

How do I stop this $0.00 figure showing? Thanks

          

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:295370":{"__typename":"User","id":"user:295370","uid":295370,"login":"Isaiah_C","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-14T14:20:01.314+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/images/dS0yOTUzNzAtNDA0MzdpOTAzNjUyN0VBREVDNTU1Mw"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:295370"},"ModerationData:moderation_data:887907":{"__typename":"ModerationData","id":"moderation_data:887907","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:887907":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:295370"},"id":"message:887907","revisionNum":1,"uid":887907,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumTopicMessage:message:887884"},"conversation":{"__ref":"Conversation:conversation:887884"},"subject":"Re: Issue with \"Tax Total\" field on Sales Invoice","moderationData":{"__ref":"ModerationData:moderation_data:887907"},"body":"

Hi MattPlow,

\n

 

\n

You can remove the \"$0\" Tax Total from your invoices by customising the invoice template. In the customisation settings, you should be able to delete or adjust the tax field, so it doesn't display when there's no GST.

\n

 

\n

For detailed guidance, please see this link.

\n

 

\n

Regards,

\n

Sai 

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Thanks Isiah. I have realised what I was doing wrong - I was using the GST Table from the Tax Table section when I should/could have just used [TAX] from the Field section. Thanks anyway.

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