MYOB/Opencart Syncing Issues

Question

Hello Forum, we are experiencing a syncing issue with opencart and myob. All was well until we changed our email address for our MYOB Administration User. From this day MYOB and opencart are no longer syncing. The integration has stopped. MYOB have said not our issue, we changed the email, we have done what you asked. Our outsourced IT people who built our website and integrated MYOB, Eway, Freight etc are not available (this is another story/issue not for this forum). These IT people have been trying to work with the MYOB Intergration Team without success, they suggested we go onto this forum.
MYOB is our master, inventory, customer database, invoicing etc. If it changes in MYOB, it changes on opencart/vice versa. Customers are still ordering online but the orders are not getting through to MYOB, our inventory is getting messy....
Has anyone experienced this issue?

isaiah_c · Answer

Hi Milspares2025,
&nbsp;
Based on the details you've provided, it seems that changing the email address for your MYOB Administrator User has disrupted the integration between MYOB and OpenCart. Since the system was previously working, it's likely that the sync is tied to the original email credentials.
&nbsp;
To resolve this issue, I recommend relinking MYOB with OpenCart using the previous email address. If you still have access to the old email, try reverting the change and check if the sync resumes.
&nbsp;
Regards,
Sai

mike_james · Answer

Hi Milspares2025 , I suggest you log in to secure.myob.com with the new email (or then the old one) and if you can, see if you can revoke the access to Opencart. Then try reconnecting to MYOB from Opencart, and you should be prompted to allow access again.

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MYOB/Opencart Syncing Issues

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