I am getting this message and can't finalise payroll which is now late:
Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 1a2cf2f2-9db8-40b6-b3c3-0fbbc3db9729.
Please can someone help asap or will I need to re-do the whole payroll for 80 employees?
Hi Katy2,
It's difficult to pinpoint the exact reason why the error message appears with just the error message. I recommend opening the employee record and navigating to the Payroll details section. Then, open the Leave tab and click Save. This action updates the background information, which may resolve the issue and allow the pays to be recorded. If the issue persists after following these steps, it may be best to reach out to support for further troubleshooting. You can create a ticket from the MyAccount window or use live chat through MOCA.
Thanks,
Genreve
I had to re-start again as the information was lost :( Error didn't come up the second time I processed the payroll.
Hi Katy2,
I'm sorry to hear that you had to restart and lost the information. It's good to know that the error didn't come up the second time you processed the payroll. If the issue persists after following the previous steps provided, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Regards,
Shella
