Having worked with some software that requires the automatic delivery of a customer’s bank account transactions via a file to be able to process the transactions, I am 99% sure this is not an MYOB issue and is dependent on the bank delivering the file.
A few banks will supply a bank file with the previous days transactions every day, NAB from memory are one who will do every day. Others (seemingly most) will not supply files for the weekend and also public holidays.
This means you can/may get a file on Saturday containing Friday’s transactions and then not get another file until Monday with Saturday and Sundays transactions.
The banking industry are not that great at moving with the times unless it is putting in systems that can charge fees.
You can still select multiple employees to remove finalisation and then notify the ATO with that. This issue will need screenshots of what you can see on your end, and I'd recommend reaching out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can look into it.
Hi Doreen, how can you remove multiple. I get if they are listed on your STP as employees, but for some reason our stp report is only showing about 4 employees, when we have about 150. would it be something on the settings, would you know?
Employees not showing up in STP reports could be due to a settings issue. Here are a few things you can check:
Employee Settings: Ensure that all employees are correctly set up in the payroll system and marked as active.
Pay Run: Verify that all employees were included in the pay run. Sometimes, employees might be excluded if their status or details are not updated.
STP Reporting: Check the STP reporting settings to ensure all employees are being reported. You might need to send an update event to include any missing employees.
If these steps don't resolve the issue, I recommend reaching out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
hi Doreen thats great, but have you ever tried getting in touch with MOCA, its so frustrating. it show up at the right side of your screen but you cant open it to start a chat.
I find the whole myob getting in touch with a total pain in the ........ for what you charge.
is there an easy way of getting on a chat line??
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
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Hi, last year you were able to mark off employees that leave during the year as you are this year.
the difference is when you went into STP reporting and clicked on employee finalisation, it listed all employees.
You then marked of the employees dates when they had left, then send to the ATO.
You could do as many as you like before sending.
Now it only allows you to do one at a time and send to the ATO.
Very time wasting as we have a lot of casuals, up to and over 100.
is there a way around it.
","body@stringLength":"542","rawBody":"
Hi, last year you were able to mark off employees that leave during the year as you are this year.
the difference is when you went into STP reporting and clicked on employee finalisation, it listed all employees.
You then marked of the employees dates when they had left, then send to the ATO.
You could do as many as you like before sending.
Now it only allows you to do one at a time and send to the ATO.
Very time wasting as we have a lot of casuals, up to and over 100.
is there a way around it.
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Finalising employees","moderationData":{"__ref":"ModerationData:moderation_data:885821"},"body":"
You can still select multiple employees to remove finalisation and then notify the ATO with that. This issue will need screenshots of what you can see on your end, and I'd recommend reaching out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can look into it.
You can still select multiple employees to remove finalisation and then notify the ATO with that. This issue will need screenshots of what you can see on your end, and I'd recommend reaching out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can look into it.
Hi Doreen, how can you remove multiple. I get if they are listed on your STP as employees, but for some reason our stp report is only showing about 4 employees, when we have about 150. would it be something on the settings, would you know?
Hi Doreen, how can you remove multiple. I get if they are listed on your STP as employees, but for some reason our stp report is only showing about 4 employees, when we have about 150. would it be something on the settings, would you know?
Employees not showing up in STP reports could be due to a settings issue. Here are a few things you can check:
\n
\n
\n
Employee Settings: Ensure that all employees are correctly set up in the payroll system and marked as active.
\n
Pay Run: Verify that all employees were included in the pay run. Sometimes, employees might be excluded if their status or details are not updated.
\n
STP Reporting: Check the STP reporting settings to ensure all employees are being reported. You might need to send an update event to include any missing employees.
\n
\n
\n
If these steps don't resolve the issue, I recommend reaching out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Employees not showing up in STP reports could be due to a settings issue. Here are a few things you can check:
\n
\n
\n
Employee Settings: Ensure that all employees are correctly set up in the payroll system and marked as active.
\n
Pay Run: Verify that all employees were included in the pay run. Sometimes, employees might be excluded if their status or details are not updated.
\n
STP Reporting: Check the STP reporting settings to ensure all employees are being reported. You might need to send an update event to include any missing employees.
\n
\n
\n
If these steps don't resolve the issue, I recommend reaching out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
hi Doreen thats great, but have you ever tried getting in touch with MOCA, its so frustrating. it show up at the right side of your screen but you cant open it to start a chat.
I find the whole myob getting in touch with a total pain in the ........ for what you charge.
hi Doreen thats great, but have you ever tried getting in touch with MOCA, its so frustrating. it show up at the right side of your screen but you cant open it to start a chat.
I find the whole myob getting in touch with a total pain in the ........ for what you charge.
is there an easy way of getting on a chat line??
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