Forum Discussion

ClassProf

Contributing User

2 months ago

Finalising employees

Hi, last year you were able to mark off employees that leave during the year as you are this year.

the difference is when you went into STP reporting and clicked on employee finalisation, it listed all employees.

You then marked of the employees dates when they had left, then send to the ATO.

You could do as many as you like before sending.

Now it only allows you to do one at a time and send to the ATO.

Very time wasting as we have a lot of casuals, up to and over 100.

is there a way around it.

final pay

Shella_A
30 days ago
Hi ClassProf,

Employees not showing up in STP reports could be due to a settings issue. Here are a few things you can check:

Employee Settings: Ensure that all employees are correctly set up in the payroll system and marked as active.

Pay Run: Verify that all employees were included in the pay run. Sometimes, employees might be excluded if their status or details are not updated.

STP Reporting: Check the STP reporting settings to ensure all employees are being reported. You might need to send an update event to include any missing employees.

If these steps don't resolve the issue, I recommend reaching out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Best regards,

Shella

Doreen_P
MYOB Moderator
2 months ago
Hi there ClassProf,

You can still select multiple employees to remove finalisation and then notify the ATO with that. This issue will need screenshots of what you can see on your end, and I'd recommend reaching out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can look into it.

Best regards,

Doreen
- ClassProf
  Contributing User
  30 days ago
  Hi Doreen, how can you remove multiple. I get if they are listed on your STP as employees, but for some reason our stp report is only showing about 4 employees, when we have about 150. would it be something on the settings, would you know?
  Thanks
  Sharron
  - Shella_A
    MYOB Moderator
    30 days ago
    Hi ClassProf,
    
    Employees not showing up in STP reports could be due to a settings issue. Here are a few things you can check:
    
    Employee Settings: Ensure that all employees are correctly set up in the payroll system and marked as active.
    
    Pay Run: Verify that all employees were included in the pay run. Sometimes, employees might be excluded if their status or details are not updated.
    
    STP Reporting: Check the STP reporting settings to ensure all employees are being reported. You might need to send an update event to include any missing employees.
    
    If these steps don't resolve the issue, I recommend reaching out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
    
    Best regards,
    
    Shella
ClassProf
Contributing User
2 months ago
hi Doreen thats great, but have you ever tried getting in touch with MOCA, its so frustrating. it show up at the right side of your screen but you cant open it to start a chat.
I find the whole myob getting in touch with a total pain in the ........ for what you charge.
is there an easy way of getting on a chat line??