Forum Discussion

ClassProf's avatar
ClassProf
Contributing User
2 months ago

Finalising employees

Hi, last year you were able to mark off employees that leave during the year as you are this year. the difference is when you went into STP reporting and clicked on employee finalisation, it listed ...
final pay
  • Shella_A's avatar
    Shella_A
    30 days ago

    Hi ClassProf,

     

    Employees not showing up in STP reports could be due to a settings issue. Here are a few things you can check:

     

    • Employee Settings: Ensure that all employees are correctly set up in the payroll system and marked as active.
    • Pay Run: Verify that all employees were included in the pay run. Sometimes, employees might be excluded if their status or details are not updated.
    • STP Reporting: Check the STP reporting settings to ensure all employees are being reported. You might need to send an update event to include any missing employees.

     

    If these steps don't resolve the issue, I recommend reaching out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Best regards,

    Shella

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi there ClassProf,

 

You can still select multiple employees to remove finalisation and then notify the ATO with that. This issue will need screenshots of what you can see on your end, and I'd recommend reaching out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can look into it.

 

Best regards,

Doreen

ClassProf's avatar
ClassProf
Contributing User
30 days ago

Hi Doreen, how can you remove multiple. I get if they are listed on your STP as employees, but for some reason our stp report is only showing about 4 employees, when we have about 150. would it be something on the settings, would you know?

Thanks

Sharron

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    30 days ago

    Hi ClassProf,

     

    Employees not showing up in STP reports could be due to a settings issue. Here are a few things you can check:

     

    • Employee Settings: Ensure that all employees are correctly set up in the payroll system and marked as active.
    • Pay Run: Verify that all employees were included in the pay run. Sometimes, employees might be excluded if their status or details are not updated.
    • STP Reporting: Check the STP reporting settings to ensure all employees are being reported. You might need to send an update event to include any missing employees.

     

    If these steps don't resolve the issue, I recommend reaching out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Best regards,

    Shella

    • ClassProf's avatar
      ClassProf
      Contributing User
      20 days ago

      Thanks Shella. there are so many employees as its a casual industry.

      i just have to play around with it. didnt get much help from the support, other than what i already new.

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        19 days ago

        Hi ClassProf,

        Sorry to hear about your experience with our support team. If you have further queries, feel free to post again, and one of us will be happy to assist you.

        Regards,
        Earl

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