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EricFrancis's avatar
EricFrancis
Contributing User
2 days ago

Session Inactivity Lock for AccountRight Desktop App

Hello 

My name is Eric Francis.

 

I've been using MYOB for many years.

 

I have just bought a new microsoft Surface Pro and whenever I go on to app.myob and log in I can see my screen for about 5 seconds before I get an "are you still there" message and asking me to log in again. When I click on that I don't get an option to log in - it just opens up to the dashboard screen before repeating the process about every 5 seconds ???

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 days ago

    Hi there EricFrancis,

     

    You've been with MYOB for a long time, and we appreciate that. Let's get your issue sorted. There haven't been any reported issues with logging into AccountRight browser version. Since you're being asked to log back in every 5 seconds, it might be due to browser settings or cookies. Here are some steps to help: 

     

    • Clear the browser cache and cookies.
    • Ensure that third-party cookies are allowed for the MYOB website.
    • Add https://app.myob.com to the list of trusted sites.
    • Disable any browser extensions that might interfere with the login process.
    • Try using a private/incognito browsing window.

     

    If you're still having trouble logging in, it's best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA.

     

    Cheers,

    Doreen

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