Payroll issues
Last payrun I had major issues with paying according to the figures on the activity summary - they were not consistent with the figures on the pay slips. Some staff over, some under. This week the pays have gone through OK but I've ended up with 2 extra pays for each staff member showing a zero$ value. Very confusing and a worry when it's my employees' pays. Has anyone else had similar issues?
Incorrect Accounts Receivable statement
Hi, One of my customers had multiple open invoices (for $150each). He made a payment of $500. I used that payment against multiple invoices. eg. there were 8 open invoices for $150 each for that customer. I used $450 to fully close off 3 invoices. and $50 was partially applied to the 4th invoice. Then I sent him an updated statement. But the statement shows the wrong amount due. It has removed the 3 closed off invoice from the statement but doesn't show that $50 has been reduced from the 4th invoice. Instead of showing the amount due $700, it shows $750. When I checked the balance in MYOB, it shows the correct figure ($700). How do i rectify this and send the correct statement?Consolidated Reports
Hi There, I'm just wondering if with AccountRight Premier I can run a consolidated TrialBalance or Balancesheet/P&L? At the moment I work with 10 different entities of a holding, and all of them have different files, so I'm unsure if there is a way to consolidate this info and get one report with all entity's information. Thank you.
PAYG doubled this pay
We have one employee whose weekly PAYG has doubled from around $200 last week (and many weeks before that) to $400 this week. I also tried another payroll, without recording it, and it is calculating the higher $400 tax again. He is a Working Holiday Maker, we have his TFN recorded and nothing has changed in the last week, apart from his take home pay reducing by $200, which he noticed and then checked his payslip, and came to me. The tax rate shouldn't have changed - especially halfway through Feb. Any ideas? He needs that $200 to live on, and while I can manually reduce his tax each week, I would like to know why this happened. Thanks, Kim
Difficulty in uploading/integrating data form a new CRM
Hi all, can anybody assist here. We are have a new CRM system developed called UPBEAT and will go live within within the next 2 months. During testing, the daily report upload of transactions from the new CRM members fees, GST (If applicable) and debtors values are not being received correctly in MYOB (AccountRight Plus, latest version). We require a daily integration of totals with supportive report showing details. The info required for the BAS report is not coming thru. Any membership companies incurred the same problem?
Error exporting report to Excel
I have just upgraded MYOB to 2025.1.1.8 but am getting error messages when exporting reports to excel. E.g. Receivables Reconciliation report error comes up as aprecons.xlt cannot be accessed. The file may be corrupted, located on a server that is not responding, or read-only. The same error occurs for any report to excel. However, i can export to csv and pdf. I have uninstalled and re downloaded the current software file, however am still getting these errors.Full access user can not create a new account
I have a user that can not create a new account. Their profile is exactly the same as another user both with full access to everything. One user can create a new account, the other can not. I have checked everything is selected on the roles and all roles are assigned to the user. The user has been on our system for 2 years now and has been recently promoted, hence the additional permissions granted. They are able to access the accounts list now, whereas they did not have access before, however they are unable to edit or add new accounts. Has anyone else had this problem and if so, how did you fix it. Thanks DCustomer ABN missing
When I enter a customer I always put their ABN in on the Selling Details tab. However, when I go back into them, some are missing. We do a transfer to/from an external hiring program but it also includes their ABN and this is the way that MYOB knows that it is the same customer so it shouldn't be that it is deleting them on transfer. Not all customers have lost their ABN so it seems very sporadic.MYOB team - adding an activity (job)
Hi Members, I am testing out MYOB teams to see if it suits my business payroll requirements. On testing, I note that the employee is able to add only a "timesheet" and not an "activity", where the later can enable the employee to assign their hours to a job. Did I miss anything in the set up process that the employee cannot view this in their app? Thanks GayathriHow to include products in shrinkage report
I currently use a General Ledger (Detail) report to look at our Shrinkage account, but I'd like to include what product/item is being referred to in the report (without having to drill into each line). It's not an option in Show Hide, is there another way I can do this? Or can you suggest a different report please?
