Importing Build Items
In our business, we use manually created Build Items instead of Auto-Build Items for various reasons. Some of the transactions for these manually built items take significant time to input, so I was hoping to streamline the process by importing them from an Excel file. However, I have only found the option to export/import Inventory Adjustments, which does not appear to be the same as Build Items. The inclusion of the Account Number for Inventory Adjustments appears to be the difference. I noticed that I am unable to export Build Items directly, which further leads me to believe that Build Items and Inventory Adjustments are handled differently. Could you provide guidance or confirm if there is a way to import/export Build Items more efficiently? I attach a document with two diagrams depicting the screens I am referring to.
payroll card create issue
Hi there When creating a new card for an employee, there is an option to "provide access to employee benefits." As part of our process, the employee pre-fills the onboarding form, and our payroll staff then enters the card details into MYOB. We do not want the employee to have access to the self-onboarding function. However, we have noticed that even if we untick the "provide access to employee benefits" option, an email is still sent to the employee requesting them to fill out the information. This is confusing for the employee and disrupts the payroll function's ability to control the process. Could you please advise if there is any way to completely turn off this function, so the employee does not have access to the onboarding process? Many thanks NinaTime in Lieu and Annual Leave hours adjustment
Hi MYOB community Need confirmation before I proceed actioning. I have followed the necessary steps to correct the allocation of the "Time in Lieu Earned" and "Time in Lieu Accrued" tabs. Now that this has been resolved, I would like to adjust the balance of the hours. Should I create a pay adjustment or make the changes directly under the entitlement tabs, where the balance adjustment option is available? Regarding the annual leave issue, an employee who was entitled to Public Holiday Leave had this leave incorrectly left unticked in their card file. However, it was ticked when the payroll was processed, which has resulted in a deduction of hours from the annual leave balance. How should I go about correcting this?
Not receiving customer payments
Hi I have had multiple transactions that have been payed by clients which they have been sent a receipt and it is now marked off as being payed in myob but I have not received these funds this has been happening for at least a week. This is also an issue that I have never had before and has just started to occur any help would be appreciated
YTD STP report with different totals
Hi As per the attached screen shots, my Payroll Summary matches my Payroll Register AND it matches the totals (circled in yellow) on the front page of the STP reporting EOFY finalisation screen. HOWEVER, when I generate the YTD verification report, the YTD total is $94 more than all of the other figures ($518,926.98 vs $518,832.98). I've checked each individual employees' totals and they all match. Any ideas what else I can check to find the difference? Thanks in advanceProfile Security and Account
Have had some helpful advice from this team regarding the MYOB 2FA issues. Turned out 2FA taking more than 20mins to get to my email so went to my Telstra webmail website and it only took 5mins to receive Thus I was able to get access. However within my Profile under Security and Access this area is blank. What information is meant to be in here and if I had to resort to changing to a mobile instead of email for 2FA how do I do this? I couldn't see where to make the change. Thanks Rob
Having to Authenticate everytime I log in.
Hi all, Since the latest update, every time I log in I am having to authenticate, and this could be four to five times within the 24 hour time frame. I thought authentication was only required every 24 hours and not every time. Very frustrating, as a bookkeeper, I am in and out of clients files alot during the day. Would appreciate any comments, or if anyone else has this issue? Deb
GNR not available
Hi, setting up a friend's small business. He is not registered for GST, but I cannot set up customer cards as GNR. I get an error message: Error, Import Duty and Input Taxed are invalid types for customer cards. I haven't gone anywhere near those categories. How do I do this so Invoices don't ask for GST?Invoices appearing on the Bank Register.
Last week, I noticed that parts of 6 invoices have appeared as withdrawals on the Bank Register. The same invoice numbers that are on the sales register and showing but the amounts are very different to the invoices on the Sales Register. No payments have been applied to these invoices so I can't understand why they are showing on the Bank Register.URGENT Access MYOB program
Started MYOB usual way but sent email for verification code. No emails came through. Did this three times. So tried website this worked fine. Now I have access to MYOB I re-tried to get into my program and it worked and gave me the two factor email. I entered it. It went into the program but denied access. I'm assuming I've been locked out. What happened to prevent emails being sent to me and then locked out(?). Have a lot of work to do and need back in urgently. Please help Rob
GST adding to purchases
Hi I have just updated MYOB and now when I enter the amount for my purchase invoice into the amount column when the tax code is GST it is adding the GST onto the amount. Previously the GST would be included in the amount. For example I would previously put the amount of $341.11 into the amount column and the tax would be GST the sub total would come up as $341.11 the tax as $31.28 and the total amount as $341.11. Now when I put $341.11 into the amount with the tax code GST the amount in the sub total comes up as $341.11 the tax amount as $34.11 and the total amount $375.22. I would like it to already include the GST in the total amount as per the first example. Can you please advise? Thanks
