Forum Discussion

yoshu's avatar
yoshu
Trusted User
3 days ago

Incorrect Accounts Receivable statement

Hi, 

One of my customers had multiple open invoices (for $150each). He made a payment of $500. I used that payment against multiple invoices. eg. there were 8 open invoices for $150 each for that customer. I used $450 to fully close off 3 invoices. and $50 was partially applied to the 4th invoice. Then I sent him an updated statement. But the statement shows the wrong amount due. It has removed the 3 closed off invoice from the statement but doesn't show that $50 has been reduced from the 4th invoice. Instead of showing the amount due $700, it shows $750.

When I checked the balance in MYOB, it shows the correct figure ($700). 

How do i rectify this and send the correct statement?

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi yoshu,

     

    It could be that the incorrect Accounts Receivable statement was due to the statement date not including the application date of the credit. Try expanding the statement date to see if this shows the correct figures. If the figures still appear incorrect, please reach out to our support team through Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount for further assistance.

     

     

    Regards,

    Shella