Last payrun I had major issues with paying according to the figures on the activity summary - they were not consistent with the figures on the pay slips. Some staff over, some under. This week the pays have gone through OK but I've ended up with 2 extra pays for each staff member showing a zero$ value.
Very confusing and a worry when it's my employees' pays. Has anyone else had similar issues?
Hi greened,
I know payroll discrepancies can be a bit confusing. To make sure everything is correct, I recommend when filtering payroll reports, make sure you're using the payment date rather than the pay period. Filtering by pay period can make the totals appear incorrect.
If anything still doesn't look right, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.
Regards,
Sai
