Hi
I have been denied access to all our bank feeds this morning.
We submitted a bank feed form for an account to be added yesterday.
I have not received an email of explanation.
I have administrator access. ???
What do you suggest?
Hey gillianb,
The error "Cannot get bank feeds" usually happens due to capital letters or extra spaces in the email address. Here's what to check:
If you still can't get bank feeds, reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount, for a closer look.
Cheers,
Doreen
Hi there, i am having exactly same error message, i am struggling to get updated bank feeds in application however it seems banks feeds getting updated on browser MYOB.
Please provide solutions asap. i have spoken to MYOB team 1.5 hrs on the phone, Guy could not fix the problem, then he said somebody will contact me from team to fix the problem, no body contacted me so far.
Hi Harry_Singh,
Your bank feeds issue has been raised to the appropriate team for further investigation. I appreciate your patience in this matter. Someone from the team will reach out to you soon to help you resolve this.
Regards,
Shella
we are unable to get bank feeds as of this morning and 2 hours chatting Glaze from MYOB was a waste of time as he offered suggestions we had already explained and screen shot we had actioned, therefore not helping, we need this resolved asap
I am the file owner and admin
Thank you for your response.
I have checked the email sign in , no problems there.
I have booked a online chat with support to see if they can help.
Hi there, i am having exactly same error messages, i am struggling to get updated bank feeds in application however it seems banks feeds getting updated on browser MYOB>
