Why can I bring up a report in AccountRight on my desktop and the figures are different to the exact same report that I access in the web browser?
For example Net Profit on desktop $178560 and Net Profit on web browser is $245732. Both reports are set to include all transactions including year-end adjustments. GST owed for the period is $61761 so it's not the gst component causing the issue.
In AccountRight you can further customise the Payroll role, untick the permissions that you do not wish to grant, then save the changes. The changes will affect all users assigned to the role, if you do not wish to change the existing Payroll role, there's also option to create a custom role for your auditor alone.
Please find detailed instructions in this Help article: Set up roles. I hope this helps.
There are some differences in how report values are produced between browsers and desktop applications. For example, GST reports can show different values depending on the platform used. You can read more about this in this link. If you are inquiring about specific reports, it's best to mention the exact report you are trying to run.
If you have any further questions, you can reach out to support via the MyAccount window or live chat through MOCA.
Hi LouD , have you compared the reports line by line? For any lines that are different, compare the transactions. This should provide some answers (or further clues).
I started going through each item and figures were very different for a lot of accounts. I decided to switch accounting methods then switched back again on the web browser report and the figures changed to match desktop figures.
Maybe it just needed a technical kick up the rear!!
For us even the accounts Payable report between cloud and desktop were different. The cloud version shows amounts/ supplier invoices as outstanding even though they were paid.
The reports you get from desktop and browser versions might not always match up, and that's because the two platforms handle transactions a bit differently. Things like the filters and report settings can vary, leading to these differences. When you notice any discrepancies in your reports, it's a good idea to thoroughly review each item line-by-line to figure out what's causing the issue.
all good - I will keep using desktop until these discrepancies get sorted. There is just a lack of trust on the cloud product for now. Hoping you sort out the issues one day.
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
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Hi,
Why can I bring up a report in AccountRight on my desktop and the figures are different to the exact same report that I access in the web browser?
For example Net Profit on desktop $178560 and Net Profit on web browser is $245732. Both reports are set to include all transactions including year-end adjustments. GST owed for the period is $61761 so it's not the gst component causing the issue.
What am I not understanding?
Appreciate your feedback.
","body@stringLength":"503","rawBody":"
Hi,
Why can I bring up a report in AccountRight on my desktop and the figures are different to the exact same report that I access in the web browser?
For example Net Profit on desktop $178560 and Net Profit on web browser is $245732. Both reports are set to include all transactions including year-end adjustments. GST owed for the period is $61761 so it's not the gst component causing the issue.
What am I not understanding?
Appreciate your feedback.
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For example Net Profit on desktop $178560 and 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Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:284705":{"__typename":"User","id":"user:284705","uid":284705,"login":"Genreve_S","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-23T13:58:42.919+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:284705"},"ModerationData:moderation_data:886815":{"__typename":"ModerationData","id":"moderation_data:886815","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:886815":{"__typename":"ForumReplyMessage","uid":886815,"id":"message:886815","revisionNum":1,"author":{"__ref":"User:user:284705"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountRight-Reports"},"parent":{"__ref":"ForumTopicMessage:message:886811"},"conversation":{"__ref":"Conversation:conversation:886811"},"subject":"Re: Discrepancies in figures when accessing reports","moderationData":{"__ref":"ModerationData:moderation_data:886815"},"body":"
There are some differences in how report values are produced between browsers and desktop applications. For example, GST reports can show different values depending on the platform used. You can read more about this in this link. If you are inquiring about specific reports, it's best to mention the exact report you are trying to run.
\n
\n
If you have any further questions, you can reach out to support via the MyAccount window or live chat through MOCA.
There are some differences in how report values are produced between browsers and desktop applications. For example, GST reports can show different values depending on the platform used. You can read more about this in this link. If you are inquiring about specific reports, it's best to mention the exact report you are trying to run.
\n
\n
If you have any further questions, you can reach out to support via the MyAccount window or live chat through MOCA.
\n
\n
Regards,
\n
Genreve
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Thanks Genreve,
I'm looking at P&L which I would consider important.
Which platform would you suggest I use? It's difficult to provide accurate quarterly reports to management when the figures don't match.
I'm looking at P&L which I would consider important.
Which platform would you suggest I use? It's difficult to provide accurate quarterly reports to management when the figures don't match.
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Hi LouD , have you compared the reports line by line? For any lines that are different, compare the transactions. This should provide some answers (or further clues).
Hi , have you compared the reports line by line? For any lines that are different, compare the transactions. This should provide some answers (or further clues).
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Thanks Mike,
I started going through each item and figures were very different for a lot of accounts. I decided to switch accounting methods then switched back again on the web browser report and the figures changed to match desktop figures.
Maybe it just needed a technical kick up the rear!!
I started going through each item and figures were very different for a lot of accounts. I decided to switch accounting methods then switched back again on the web browser report and the figures changed to match desktop figures.
Maybe it just needed a technical kick up the rear!!
Thanks for your response.
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Great work! Of course the fix you applied shouldn't be necessary, but clearly was in this case.
Great work! Of course the fix you applied shouldn't be necessary, but clearly was in this case.
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For us even the accounts Payable report between cloud and desktop were different. The cloud version shows amounts/ supplier invoices as outstanding even though they were paid.
For us even the accounts Payable report between cloud and desktop were different. The cloud version shows amounts/ supplier invoices as outstanding even though they were paid.
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The reports you get from desktop and browser versions might not always match up, and that's because the two platforms handle transactions a bit differently. Things like the filters and report settings can vary, leading to these differences. When you notice any discrepancies in your reports, it's a good idea to thoroughly review each item line-by-line to figure out what's causing the issue.
The reports you get from desktop and browser versions might not always match up, and that's because the two platforms handle transactions a bit differently. Things like the filters and report settings can vary, leading to these differences. When you notice any discrepancies in your reports, it's a good idea to thoroughly review each item line-by-line to figure out what's causing the issue.
\n
\n
Cheers,
\n
Princess
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We need to be able to trust these reports. one of the items you are showing as outstanding is over 10 years.
PS. Our accounts receivable reports are incorrect on the cloud version.
We need to be able to trust these reports. one of the items you are showing as outstanding is over 10 years.
PS. Our accounts receivable reports are incorrect on the cloud version.
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all good - I will keep using desktop until these discrepancies get sorted. There is just a lack of trust on the cloud product for now. Hoping you sort out the issues one day.
all good - I will keep using desktop until these discrepancies get sorted. There is just a lack of trust on the cloud product for now. Hoping you sort out the issues one day.
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