Forum Discussion

coastal2's avatar
coastal2
Cover User
4 days ago

Customer ABN missing

When I enter a customer I always put their ABN in on the Selling Details tab.  However, when I go back into them, some are missing.  We do a transfer to/from an external hiring program but it also includes their ABN and this is the way that MYOB knows that it is the same customer so it shouldn't be that it is deleting them on transfer.  Not all customers have lost their ABN so it seems very sporadic.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi coastal2

     

    If the missing ABN in your customer's selling details is sporadic, it may be best to reach out to support to troubleshoot this further. You can reach the support team via the MyAccount window or live chat through MOCA.

     

    Thanks,
    Genreve

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