Hi Support,
We are having the same issue as always and I keep having to contact you to run the "Combined Inventory Script" which usually fixes the issue.
We have a Sales Order that will not convert to an invoice, it keeps timing out and not responding.
Can I have someone please run the script URGENTLY as we are fast approaching End of Month.
The Company ID is No. 1.
Regards and thankyoou
Janelle
Hi there Janelle,
The script has been run to fix your file. The Sales Order should now be converted to an Invoice without any issues. If you encounter the same issue in the future make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Shella
Hi Shella,
Still having the same issues. Could you run the "Combined Inventory Script" again please.
Many thanks
Janelle
I cannot see how MOCA works and it also says on their to contact the Forum. This problem has been an issue for years and to say the least frustrating. It does not happen on all MYOB just gets very picky as to which Sales Order or Invoice it chooses not to convert.
