Amplifying Digital Self-Service with our Virtual Assistant MOCA
Have you met MOCA, MYOB’s Online Chat Assistant? MOCA currently lives on our Help Pages and was originally created in 2022 to help answer all your questions about Single Touch Payroll. Over the past year, MOCA has been learning more about MYOB Business and AccountRight and will soon be available from more than just our Help Pages to help answer your most frequently asked questions.
Over the next few months, MOCA’s presence will beexpandedacross our Websiteand launched inMYOB Academy.In fact, we’ve already launched MOCA in My Account!
MOCA will answer any questions you have or suggest the best way to get help. Whether that be a link to one of our Help Pages, an Academy training course, a discussion on our Community Forum with an expert, raising a support request to our supportteam, or an escalation to Live Chat if your query is urgent. You can think of MOCA as your guide to MYOB.
Enabling MOCA as your guide is just one of the ways we are improving our support experience to ensure you can get the right help for your questions, when and how you need it. Saving you time to get back to running your business.
Have some feedback for MOCA? We'd love to hear from you, click the happy or sad face in MOCA’s answer and leave a comment to let us know how MOCA went or how MOCA can improve.
For more details on how MOCA will be able to help across multiple platforms, see below:
MOCA On the Website
MOCA will be available across even more pages on our website including the Contact Us page.This means you can ask MOCA for help first by clicking on the purple chatbubbleat the bottom of the page.If the suggested answers still don’t resolve your query, or if your query is urgent, MOCA will help escalate your query to our Live Chat team, or it will show you how to raise a Support Request.
MOCA in My Account
MOCA has been launched within My Account and will be able to guide you through all the self-service options available to help manage your account, your details, and your subscription with us. Did you know that in My Account you can:
View and adjust your subscriptions
Update payment information
View, download, and pay your MYOB subscription invoices
Adjust your security settings
MOCA will still be able to answer any product support queries you may have and will also be able to escalate your query through to our support team if required.
MOCA in MYOB Academy
MOCA will be able to support you in MYOB Academy by suggesting appropriate courses for your learning. If you have any questions about the training courses, MOCA will be able to assist or will be able to send feedback to our Academy team, while also being able to answer any product support queries you may have. MOCA will also be able to escalate your query through to our support team if further help is required.
MOCA is MYOB's artificial support for an app that has artificial development. The only thing not artificial is the subscriver's doolrs every month. I'd prefer to go back to the Philipino "call centre" and hear roosters crowing in the background. :-)
I've given up with this crowd as far as expecting anything in the way of future development. I still can't email a receipt and that was requested back when ermail was first rolled out. Back in the days when MYOB finally became a multi-user "experience".
Hmmm, ditching phone support. I'm going to miss hearing the roosters crowing in the background when I regularly ring in enquire as to when I might be able to email a receipt.
Given you'll no longer need to send phone support money to you Overseas Call Center does that mean we'll get a reduction in monthly fees?
Slightly off-topic, but I was surprised to find I couldn't get through on phone support after 5pm yesterday. I did still get through to live chat, but by the time the lady decided to discuss my issue with a supervisor, everyone else had already clocked off at the end of their shift at 7pm.
There was a time when they had extended support hours at end of financial year.
With hindsight, I shouldn't have been surprised given how disappointing and frustrating this program has progressively become over the past few years.
Local support, and useful replies? That would be an absolute first for MYOB, let alone bug fixes with inventory management. Furthermore, MYOB is now trying to sell us MYOB Advanced.
We will be expanding MOCA’s presence across our Website on Friday 30 June, and launching MOCA in MYOB Academy on Tuesday 4 July!
This means that wherever you see a chat bubble at the bottom of the page, you can engage with MOCA and ask a question. If MOCA can’t answer your question or if your issue is urgent or unresolved, then MOCA will help escalate your query to our Live Chat team. Alternatively, MOCA will show you how to raise a Support Request.
Do you have some feedback for MOCA? The MOCA team would love to hear from you. Click the happy or sad face in MOCA’s answer and leave a comment to let them know how MOCA went or how MOCA can improve.
Thanks,
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Amplifying Digital Self-Service with our Virtual Assistant MOCA
","body":"
Amplifying Digital Self-Service with our Virtual Assistant MOCA
\n
\n
Have you met MOCA, MYOB’s Online Chat Assistant? MOCA currently lives on our Help Pages and was originally created in 2022 to help answer all your questions about Single Touch Payroll. Over the past year, MOCA has been learning more about MYOB Business and AccountRight and will soon be available from more than just our Help Pages to help answer your most frequently asked questions.
\n
\n
Over the next few months, MOCA’s presence will beexpandedacross our Websiteand launched inMYOB Academy.In fact, we’ve already launched MOCA in My Account!
\n
\n
MOCA will answer any questions you have or suggest the best way to get help. Whether that be a link to one of our Help Pages, an Academy training course, a discussion on our Community Forum with an expert, raising a support request to our supportteam, or an escalation to Live Chat if your query is urgent. You can think of MOCA as your guide to MYOB.
\n
\n
Enabling MOCA as your guide is just one of the ways we are improving our support experience to ensure you can get the right help for your questions, when and how you need it. Saving you time to get back to running your business.
\n
\n
Have some feedback for MOCA? We'd love to hear from you, click the happy or sad face in MOCA’s answer and leave a comment to let us know how MOCA went or how MOCA can improve.
\n
\n
For more details on how MOCA will be able to help across multiple platforms, see below:
\n
\n
\n
MOCA On the Website
\n
MOCA will be available across even more pages on our website including the Contact Us page.This means you can ask MOCA for help first by clicking on the purple chatbubbleat the bottom of the page.If the suggested answers still don’t resolve your query, or if your query is urgent, MOCA will help escalate your query to our Live Chat team, or it will show you how to raise a Support Request.
\n
\n
MOCA in My Account
\n
MOCA has been launched within My Account and will be able to guide you through all the self-service options available to help manage your account, your details, and your subscription with us. Did you know that in My Account you can:
\n
\n
View and adjust your subscriptions
\n
Update payment information
\n
View, download, and pay your MYOB subscription invoices
\n
\n
\n
Adjust your security settings
\n
\n
MOCA will still be able to answer any product support queries you may have and will also be able to escalate your query through to our support team if required.
\n
\n
MOCA in MYOB Academy
\n
MOCA will be able to support you in MYOB Academy by suggesting appropriate courses for your learning. If you have any questions about the training courses, MOCA will be able to assist or will be able to send feedback to our Academy team, while also being able to answer any product support queries you may have. MOCA will also be able to escalate your query through to our support team if further help is required.
","body@stringLength":"11772","rawBody":"
Amplifying Digital Self-Service with our Virtual Assistant MOCA
\n
\n
Have you met MOCA, MYOB’s Online Chat Assistant? MOCA currently lives on our Help Pages and was originally created in 2022 to help answer all your questions about Single Touch Payroll. Over the past year, MOCA has been learning more about MYOB Business and AccountRight and will soon be available from more than just our Help Pages to help answer your most frequently asked questions.
\n
\n
Over the next few months, MOCA’s presence will beexpandedacross our Websiteand launched inMYOB Academy.In fact, we’ve already launched MOCA in My Account!
\n
\n
MOCA will answer any questions you have or suggest the best way to get help. Whether that be a link to one of our Help Pages, an Academy training course, a discussion on our Community Forum with an expert, raising a support request to our supportteam, or an escalation to Live Chat if your query is urgent. You can think of MOCA as your guide to MYOB.
\n
\n
Enabling MOCA as your guide is just one of the ways we are improving our support experience to ensure you can get the right help for your questions, when and how you need it. Saving you time to get back to running your business.
\n
\n
Have some feedback for MOCA? We'd love to hear from you, click the happy or sad face in MOCA’s answer and leave a comment to let us know how MOCA went or how MOCA can improve.
\n
\n
For more details on how MOCA will be able to help across multiple platforms, see below:
\n
\n
\n
MOCA On the Website
\n
MOCA will be available across even more pages on our website including the Contact Us page.This means you can ask MOCA for help first by clicking on the purple chatbubbleat the bottom of the page.If the suggested answers still don’t resolve your query, or if your query is urgent, MOCA will help escalate your query to our Live Chat team, or it will show you how to raise a Support Request.
\n
\n
MOCA in My Account
\n
MOCA has been launched within My Account and will be able to guide you through all the self-service options available to help manage your account, your details, and your subscription with us. Did you know that in My Account you can:
\n
\n
View and adjust your subscriptions
\n
Update payment information
\n
View, download, and pay your MYOB subscription invoices
\n
\n
\n
Adjust your security settings
\n
\n
MOCA will still be able to answer any product support queries you may have and will also be able to escalate your query through to our support team if required.
\n
\n
MOCA in MYOB Academy
\n
MOCA will be able to support you in MYOB Academy by suggesting appropriate courses for your learning. If you have any questions about the training courses, MOCA will be able to assist or will be able to send feedback to our Academy team, while also being able to answer any product support queries you may have. MOCA will also be able to escalate your query through to our support team if further help is required.
Amplifying Digital Self-Service with our Virtual Assistant MOCA
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margin-right: 0;\n border-radius: 12px;\n}\n\n@media (min-width: 992px) {\n .footer-text-wrapper,\n .footer-social-wrapper {\n width: auto;\n }\n\n .footer-social-wrapper {\n border-top: 0;\n margin-top: 0;\n padding-top: 0;\n width: auto;\n }\n\n .footer-links-wrapper ul {\n flex: auto;\n flex-wrap: wrap;\n }\n\n .footer-links-wrapper ul li {\n display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n no-repeat;\n}\n","texts":null,"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Custom_Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_Custom_Footer_sr-only_7twck_1 {\n position: absolute;\n width: 0.0625rem;\n height: 0.0625rem;\n padding: 0;\n margin: -0.0625rem;\n overflow: hidden;\n clip: rect(0, 0, 0, 0);\n border: 0;\n}\n\n.custom_widget_Custom_Footer_custom-footer-wrapper_7twck_12 {\n background-color: #1b2830;\n}\n\n.custom_widget_Custom_Footer_custom-footer_7twck_12 {\n width: 100%;\n padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n }\n}\n\n.custom_widget_Custom_Footer_footer-text-wrapper_7twck_69 {\n color: var(--lia-rte-custom-color-18);\n width: 100%;\n}\n\n.custom_widget_Custom_Footer_footer-text-wrapper_7twck_69 p {\n margin-bottom: 0;\n}\n\n.custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 {\n display: flex;\n justify-content: space-between;\n color: var(--lia-rte-custom-color-18);\n border-top: 1px solid var(--lia-rte-custom-color-18);\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n width: 100%;\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 ul li {\n width: auto;\n display: inline-block;\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 ul li a {\n padding: 0;\n margin-right: 0;\n border-radius: 0.75rem;\n}\n\n@media (min-width: 992px) {\n .custom_widget_Custom_Footer_footer-text-wrapper_7twck_69,\n .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 {\n width: auto;\n }\n\n .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 {\n border-top: 0;\n margin-top: 0;\n padding-top: 0;\n width: auto;\n }\n\n .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 ul {\n flex: auto;\n flex-wrap: wrap;\n }\n\n .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 ul li {\n display: inline-block;\n }\n\n .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 ul li a {\n margin-right: 1.25rem;\n }\n\n .custom_widget_Custom_Footer_footer-links-wrapper-2_7twck_125 {\n justify-content: space-between;\n }\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 a:hover .custom_widget_Custom_Footer_myob-icon_7twck_130 {\n fill: #969ea7;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_myob-icon_7twck_130 {\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_myob-icon_7twck_130 a {\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.custom_widget_Custom_Footer_myob-footer-copyright_7twck_147 {\n color: #687480;\n padding-right: 1.25rem;\n}\n\n.custom_widget_Custom_Footer_myob-footer-copyright_7twck_147 a,\n.custom_widget_Custom_Footer_myob-footer-copyright_7twck_147 a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 {\n margin-bottom: 0;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 li + li {\n margin-left: 1.25em;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 li a:before {\n content: \" \";\n display: inline-block;\n width: 1.5rem;\n height: 1.5rem;\n background-size: contain;\n background-position: center;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_twitter_7twck_179 a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_googleplus_7twck_184 a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_facebook_7twck_189 a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' 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MOCA is MYOB's artificial support for an app that has artificial development. The only thing not artificial is the subscriver's doolrs every month. I'd prefer to go back to the Philipino \"call centre\" and hear roosters crowing in the background. :-)
I've given up with this crowd as far as expecting anything in the way of future development. I still can't email a receipt and that was requested back when ermail was first rolled out. Back in the days when MYOB finally became a multi-user \"experience\".
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Hmmm, ditching phone support. I'm going to miss hearing the roosters crowing in the background when I regularly ring in enquire as to when I might be able to email a receipt.
Given you'll no longer need to send phone support money to you Overseas Call Center does that mean we'll get a reduction in monthly fees?
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M...Myob
O...Offers
C...Cheap
A...Alternative
Regards,
Disappointed MYOB parter currently dealing with an influx of customers switching to XERO
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Slightly off-topic, but I was surprised to find I couldn't get through on phone support after 5pm yesterday. I did still get through to live chat, but by the time the lady decided to discuss my issue with a supervisor, everyone else had already clocked off at the end of their shift at 7pm.
There was a time when they had extended support hours at end of financial year.
With hindsight, I shouldn't have been surprised given how disappointing and frustrating this program has progressively become over the past few years.
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What is MOCA? Is there a real person behind this, in Australia, who will promptly respond to bug fixes?
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Local support, and useful replies? That would be an absolute first for MYOB, let alone bug fixes with inventory management. Furthermore, MYOB is now trying to sell us MYOB Advanced.
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Hi Everyone,
\n
\n
We will be expanding MOCA’s presence across our Website on Friday 30 June, and launching MOCA in MYOB Academy on Tuesday 4 July!
\n
\n
This means that wherever you see a chat bubble at the bottom of the page, you can engage with MOCA and ask a question. If MOCA can’t answer your question or if your issue is urgent or unresolved, then MOCA will help escalate your query to our Live Chat team. Alternatively, MOCA will show you how to raise a Support Request.
\n
\n
Do you have some feedback for MOCA? The MOCA team would love to hear from you. Click the happy or sad face in MOCA’s answer and leave a comment to let them know how MOCA went or how MOCA can improve.
\n
\n
Thanks,
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