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version.png","associationType":"COVER","width":1028,"height":598,"altText":""},"BlogTopicMessage:message:815104":{"__typename":"BlogTopicMessage","subject":"AccountRight version releases and scheduled decommissions","conversation":{"__ref":"Conversation:conversation:815104"},"id":"message:815104","revisionNum":63,"uid":815104,"depth":0,"board":{"__ref":"Blog:board:AccountRightBlog"},"author":{"__ref":"User:user:280002"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Learn more about AccountRight scheduled decommissions ","introduction":"","metrics":{"__typename":"MessageMetrics","views":8196},"postTime":"2023-05-11T14:22:42.204+10:00","lastPublishTime":"2025-03-13T09:55:33.068+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi Everyone \n   \n MYOB AccountRight version 2025.2 was successfully released last night on the 12th March. \n AccountRight updates are typically made available around the middle of every month. These do include improvements and fixes. Users can see what is included in each update through our dedicated AccountRight Release Help Article. \n   \n When an update is made available AccountRight PC Edition users would be automatically updated to the latest release of AccountRight. You'll be prompted to restart AccountRight to complete the update. If you're using AccountRight Server Edition, the update will download and install automatically. \n Customers using the following version must update their software by the listed date to continue accessing their online company file. We do recommend updating to the latest version of the software - more information on AccountRight releases can be found on AccountRight Release. \n Decommission of AccountRight 2025.1 \n \n If you use \n You won't be able to open online files after       \n AccountRight 2025.1        \n 25th March 2025** \n \n \n ** All dates are indicative only and subject to change. \n   \n To give you the best possible performance from AccountRight, we only keep the most recent version in the cloud. This does mean that as new releases become available, you may need to update your software to keep working smoothly. \n   \n How do I update to the latest version? \n The majority of users will receive automatic updates with every release - when an update's available, you'll be prompted to restart AccountRight to install the update.  However, the guide to ensure you are on the latest version is available on Getting the latest version. \n   \n Will I still be able to open my offline file(s) after the date? \n Decommissioning only impacts online file access, you can still continue to use your company file after the scheduled date of decommissioning offline (locally or your local network). \n   \n What if I need more help? \n Check out our help article, Installation troubleshooting, if you encounter any issues when trying to install the update, or alternatively feel free to start a new post so the MYOB Community can assist. \n   \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2349","kudosSumWeight":1,"repliesCount":0,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04MTUxMDQtanhZc1FH?revision=63\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":{"__typename":"UploadedImage","url":"https://community.myob.com/t5/s/myob/images/bS04MTUxMDQtanhZc1FH?revision=63"},"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:818012":{"__typename":"Conversation","id":"conversation:818012","topic":{"__typename":"BlogTopicMessage","uid":818012},"lastPostingActivityTime":"2025-02-17T16:52:44.245+11:00","solved":false},"BlogTopicMessage:message:818012":{"__typename":"BlogTopicMessage","subject":"More ways to get paid with MYOB, now with PayPal and PayPal Pay in 4","conversation":{"__ref":"Conversation:conversation:818012"},"id":"message:818012","revisionNum":1,"uid":818012,"depth":0,"board":{"__ref":"Blog:board:AccountRightBlog"},"author":{"__ref":"User:user:280002"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" We’re excited to announce PayPal as an additional payment option ","introduction":"","metrics":{"__typename":"MessageMetrics","views":1125},"postTime":"2023-06-01T16:34:40.083+10:00","lastPublishTime":"2023-06-01T16:34:40.083+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" What’s happening? \n We’re excited to announce PayPal as an additional payment option alongside existing payment methods. By offering multiple fast, secure and convenient payment options, we’re making it easier than ever to get paid with MYOB. To enable PayPal customers just need to sign up for Online Invoice Payments, and when they send an invoice, simply have the check box ‘Allow Online Payments’ ticked. On the payers' end, when they receive the invoice, they’ll be provided with the option to pay online, using a credit card, BPAY, Apple, Google Pay and now PayPal. Payers can choose an option that best suits them and with PayPal, they now have the option to buy now and pay later using PayPal’s Pay in 4 capability.  \n All payment options are priced at 1.8% of the value of the invoice + 0.25c.  \n For further information please see the help articles below.  MYOB Business AccountRight PayPal, Pay in 4 Please note OIP is currently only available to Australian customers across our MYOB Business and AccountRight products. \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1082","kudosSumWeight":0,"repliesCount":12,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:840926":{"__typename":"Conversation","id":"conversation:840926","topic":{"__typename":"BlogTopicMessage","uid":840926},"lastPostingActivityTime":"2024-05-03T13:53:52.300+10:00","solved":false},"BlogTopicMessage:message:840926":{"__typename":"BlogTopicMessage","subject":"MYOB Business and AccountRight Intermittent Errors","conversation":{"__ref":"Conversation:conversation:840926"},"id":"message:840926","revisionNum":4,"uid":840926,"depth":0,"board":{"__ref":"Blog:board:AccountRightBlog"},"author":{"__ref":"User:user:280002"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" MYOB Business and AccountRight Intermittent Errors: ","introduction":"","metrics":{"__typename":"MessageMetrics","views":2091},"postTime":"2023-10-11T13:59:06.557+11:00","lastPublishTime":"2023-10-11T16:55:44.238+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" MYOB Business and AccountRight Intermittent Errors: \n   \n Hello everyone,  \n Some customers are experiencing a 'Something went wrong' intermittent error when using the products. We are urgently focused on resolving this issue. To receive updates, see the Status Hub. Also, Onboarding via Flare and Employee Benefits Admin is unavailable \n   \n Thanks, \n   \n Update: \n Hello everyone. This issue now has been resolved.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"451","kudosSumWeight":1,"repliesCount":11,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:837101":{"__typename":"Conversation","id":"conversation:837101","topic":{"__typename":"BlogTopicMessage","uid":837101},"lastPostingActivityTime":"2023-10-18T12:17:41.440+11:00","solved":false},"User:user:297716":{"__typename":"User","uid":297716,"login":"PriyaSelvaraj","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:297716"},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04MzcxMDEtNDIzNjRpQ0E2Q0Q4QzNENUFEMzc0Ng?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04MzcxMDEtNDIzNjRpQ0E2Q0Q4QzNENUFEMzc0Ng?revision=2","title":"379695483_716714943829397_518861008905772307_n.jpg","associationType":"BODY","width":526,"height":526,"altText":null},"BlogTopicMessage:message:837101":{"__typename":"BlogTopicMessage","subject":"We Won Big-Canstar Blue Most Satisfied Customers Award 2023!","conversation":{"__ref":"Conversation:conversation:837101"},"id":"message:837101","revisionNum":2,"uid":837101,"depth":0,"board":{"__ref":"Blog:board:AccountRightBlog"},"author":{"__ref":"User:user:297716"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":1907},"postTime":"2023-09-18T12:56:32.191+10:00","lastPublishTime":"2023-09-18T12:58:10.862+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 🏆Thank you for helping us get there - We’re proud to announce that MYOB has won the prestigious Canstar Blue Most Satisfied Customers - Small Business Accounting Software award for 2023! Emma Fawcett, General Manager of small and medium-sized enterprises at MYOB shares: “Our accounting software for small business scored five stars for overall satisfaction and five stars in each satisfaction category — value for money, reporting, ease of use, design, functionality, ease of integration and client service!” \"Our customers drive our world, so it’s so satisfying to hear we’re making a real difference to them and their businesses.” \n See the full results and learn more here – https://bit.ly/3rgyHIq ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"723","kudosSumWeight":1,"repliesCount":24,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04MzcxMDEtNDIzNjRpQ0E2Q0Q4QzNENUFEMzc0Ng?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:834672":{"__typename":"Conversation","id":"conversation:834672","topic":{"__typename":"BlogTopicMessage","uid":834672},"lastPostingActivityTime":"2023-09-11T16:47:56.096+10:00","solved":false},"BlogTopicMessage:message:834672":{"__typename":"BlogTopicMessage","subject":"Resolved - MYOB Business and AccountRight outage","conversation":{"__ref":"Conversation:conversation:834672"},"id":"message:834672","revisionNum":1,"uid":834672,"depth":0,"board":{"__ref":"Blog:board:AccountRightBlog"},"author":{"__ref":"User:user:280002"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Resolved - MYOB Business and AccountRight outage ","introduction":"","metrics":{"__typename":"MessageMetrics","views":1709},"postTime":"2023-09-03T11:45:15.370+10:00","lastPublishTime":"2023-09-03T11:45:15.370+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n Resolved - MYOB Business and AccountRight outage Update - 03/09/2023 - 11.30 AM AEST \n   \n \n \n We are pleased to advise that the service has now been restored following the recent Microsoft Azure outage. Essentials, AccountRight Live and MYOB Business are operating as normal. \n   \n \n \n MYOB and Microsoft will continue to closely monitor our systems in the coming days. \n   \n \n \n We apologize for the inconvenience caused as a result of this outage and thank you for your patience as we’ve worked to resolve this issue. \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"543","kudosSumWeight":0,"repliesCount":18,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:833578":{"__typename":"Conversation","id":"conversation:833578","topic":{"__typename":"BlogTopicMessage","uid":833578},"lastPostingActivityTime":"2023-09-11T16:46:51.148+10:00","solved":false},"BlogTopicMessage:message:833578":{"__typename":"BlogTopicMessage","subject":"AccountRight and MYOB Business outage","conversation":{"__ref":"Conversation:conversation:833578"},"id":"message:833578","revisionNum":17,"uid":833578,"depth":0,"board":{"__ref":"Blog:board:AccountRightBlog"},"author":{"__ref":"User:user:280002"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" AccountRight and MYOB Business outage ","introduction":"","metrics":{"__typename":"MessageMetrics","views":50006},"postTime":"2023-08-30T21:49:25.720+10:00","lastPublishTime":"2023-09-03T11:46:34.666+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n Resolved - MYOB Business and AccountRight outage Update - 03/09/2023 - 11.30 AM AEST \n   \n \n \n We are pleased to advise that the service has now been restored following the recent Microsoft Azure outage. Essentials, AccountRight Live and MYOB Business are operating as normal. \n   \n \n \n MYOB and Microsoft will continue to closely monitor our systems in the coming days. \n   \n \n \n We apologize for the inconvenience caused as a result of this outage and thank you for your patience as we’ve worked to resolve this issue. \n \n Our cloud service provider is currently experiencing a major outage affecting the Australia East region. This is impacting our customers and the ability to access their company files on AccountRight and MYOB Business. To stay up to date please visit https://status.myob.com \n Update - 31/08/2023 07:18:55AM AEST \n We are still seeing intermittent errors or instability in services, some customers will be experiencing errors loading or slow performance accessing our online products. We continue to work with our cloud service provider to stabilise the system. Update - 31/08/2023 03:10:32PM AEST We are continuing to work with our cloud service provider to identify alternate solutions to restore service to those still impacted, alongside their primary restoration activities. They have not been able to provide an estimated time to restore service. Delivery of bank feeds data is ongoing. Thanks for your patience while we work on it. Update - 31/08/2023 10.18AM AEST Hi everyone, we're pleased to report services are coming back online and returning to normal levels of performance. While services resume, some of our customers will experience some slowdown or login problems, but we are on track to be back to full speed soon. Keep track of our progress at status.myob.com. 31/08/2023 12:54:56PM AEST We are continuing to work with our cloud service provider to restore service for those that are still experiencing errors affecting access and performance of our online products. We understand that the provider is still working to recover some of the infrastructure that hosts our services, they remain unable to provide an estimated time to restore service. \n Update - 31/08/2023 07.15 PM AEST An evening update for you all. For the vast majority, services should now be up and running as normal. But for a select few, we understand there are ongoing performance and access issues which we are investigating as a matter of priority. We are sorry to those still impacted and are committed to keeping you updated on our progress as we work this through with our cloud provider. Update - 01/09/2023 07.14 AM AEST Overnight we have worked directly with our providers engineering team, who have been migrating our residual affected services across to working infrastructure. Some progress has been made to restore a number of affected services, but the work continues and they acknowledge that although the majority of their customers are now functional \"A subset of services still experiencing residual impact are on the path to mitigation\". We will continue to keep you updated as work progresses. \n Update - 01/09/2023 10:15AM AEST \n   \n We are reading your messages and are aware that there are a number of customers still affected by our cloud providers' outage on Wednesday evening. We are continuing to work closely with our cloud provider as a top priority to diagnose the impacts and return services to normal levels for all those impacted. \n   \n While for the majority of our customers the matter is now resolved, we appreciate that a proportion are still experiencing some delays in service and login difficulties. We understand this has happened on a critical last-of-the-month day for you, and that business processes have been disrupted as a result of the outage.  \n   \n Resolving these issues is our greatest priority and we are committed to keeping you updated on our progress. We will be providing updates via this channel every hour, and you can also find more information at https://status.myob.com.  Update - 01/09/2023 02:25 AEST We are working with our cloud service provider to restore access and performance to the remaining affected services. They are continuing to migrate our residual impacted services to working infrastructure. We will keep you updated as we make progress. Some of you may also note a delay in delivery of some Bank Feeds data, this is related to this incident. We are seeing a backlog of data processing, however delivery will be later than usual. \n \n Update – 01/09/2023 05:18PM AEST \n   \n \n \n Hi Everyone, \n   \n \n \n On 30 August 2023, MYOB’s cloud service provider, Microsoft Azure, experienced an issue which has caused disruption for customers accessing their MYOB solution. This issue also impacted several other major Australian organisations.  While the issue is now resolved for most MYOB customers, we’re aware some of you are still experiencing login difficulties and service delays. \n   \n \n \n We understand this has happened at a critical time at the end of the month, and that business processes have been disrupted due to the outage. \n   \n \n \n We are focused on resolving this issue and apologise for the disruption and difficulty this has caused. We continue to work closely with Microsoft to return services to normal levels for all those affected. \n   \n \n \n To keep updated on our progress, please visit our  Status hub \n Update - 02/09/2023 - 09.30 AM AEST \n   \n Hello everyone, \n   \n We wanted to keep you updated on our efforts to restore service for some MYOB customers following the recent Microsoft Azure outage. While most services have been resumed, some customers may still be experiencing ongoing or intermittent problems with their MYOB solutions.  \n   \n We continue to work closely with Microsoft to return services to normal levels for all those affected.  \n   \n We are focused on resolving this issue and apologise for the disruption and difficulty this has caused.   \n   \n To keep updated on our progress, visit StatusHub.   \n Update - 02/09/2023 - 01:15 PM AEST \n   \n Efforts to restore service for some MYOB customers impacted by the recent Microsoft Azure outage are progressing. While most services have been resumed, we continue to work closely with Microsoft to return services to normal levels for all those affected.  \n   \n Some customers may still be experiencing ongoing or intermittent problems with their MYOB solutions.  \n   \n We apologise for the difficulty and inconvenience this has caused and we are committed to resolving all remaining issues as soon as possible. \n   \n We will continue to keep our customers updated via the Community Forum and further updates are available at StatusHub. \n   \n \n \n Thanks for your patience. \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"7033","kudosSumWeight":35,"repliesCount":509,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:834594":{"__typename":"Conversation","id":"conversation:834594","topic":{"__typename":"BlogTopicMessage","uid":834594},"lastPostingActivityTime":"2023-09-03T14:03:56.241+10:00","solved":false},"BlogTopicMessage:message:834594":{"__typename":"BlogTopicMessage","subject":"MYOB Business and AccountRight Outage","conversation":{"__ref":"Conversation:conversation:834594"},"id":"message:834594","revisionNum":4,"uid":834594,"depth":0,"board":{"__ref":"Blog:board:AccountRightBlog"},"author":{"__ref":"User:user:280002"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" MYOB Business and AccountRight Outage ","introduction":"","metrics":{"__typename":"MessageMetrics","views":899},"postTime":"2023-09-01T17:22:39.087+10:00","lastPublishTime":"2023-09-03T11:46:01.767+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n Resolved - MYOB Business and AccountRight outage Update - 03/09/2023 - 11.30 AM AEST \n   \n \n \n We are pleased to advise that the service has now been restored following the recent Microsoft Azure outage. Essentials, AccountRight Live and MYOB Business are operating as normal. \n   \n \n \n MYOB and Microsoft will continue to closely monitor our systems in the coming days. \n   \n \n \n We apologize for the inconvenience caused as a result of this outage and thank you for your patience as we’ve worked to resolve this issue. \n \n Update – 01/09/2023 05:18PM AEST \n Hi Everyone, \n On 30 August 2023, MYOB’s cloud service provider, Microsoft Azure, experienced an issue which has caused disruption for customers accessing their MYOB solution. This issue also impacted several other major Australian organisations.  While the issue is now resolved for most MYOB customers, we’re aware some of you are still experiencing login difficulties and service delays.    \n We understand this has happened at a critical time at the end of the month, and that business processes have been disrupted due to the outage.  \n We are focused on resolving this issue and apologise for the disruption and difficulty this has caused. We continue to work closely with Microsoft to return services to normal levels for all those affected.  \n To keep updated on our progress, please visit to our  Status hub  \n   \n Kind Regards  \n The MYOB Team  \n Update - 02/09/2023 - 09.30 AM AEST \n   \n Hello everyone, \n   \n We wanted to keep you updated on our efforts to restore service for some MYOB customers following the recent Microsoft Azure outage. While most services have been resumed, some customers may still be experiencing ongoing or intermittent problems with their MYOB solutions.  \n   \n We continue to work closely with Microsoft to return services to normal levels for all those affected.  \n   \n We are focused on resolving this issue and apologise for the disruption and difficulty this has caused.   \n   \n To keep updated on our progress, visit StatusHub.   \n Update - 02/09/2023 - 01:15 PM AEST \n   \n Efforts to restore service for some MYOB customers impacted by the recent Microsoft Azure outage are progressing. While most services have been resumed, we continue to work closely with Microsoft to return services to normal levels for all those affected.  \n   \n Some customers may still be experiencing ongoing or intermittent problems with their MYOB solutions.  \n   \n We apologise for the difficulty and inconvenience this has caused and we are committed to resolving all remaining issues as soon as possible. \n   \n We will continue to keep our customers updated via the Community Forum and further updates are available at StatusHub. \n   \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2917","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:824421":{"__typename":"Conversation","id":"conversation:824421","topic":{"__typename":"BlogTopicMessage","uid":824421},"lastPostingActivityTime":"2023-08-31T23:09:17.321+10:00","solved":false},"BlogTopicMessage:message:824421":{"__typename":"BlogTopicMessage","subject":"Investigating an issue with AccountRight & MYOB Business.","conversation":{"__ref":"Conversation:conversation:824421"},"id":"message:824421","revisionNum":4,"uid":824421,"depth":0,"board":{"__ref":"Blog:board:AccountRightBlog"},"author":{"__ref":"User:user:280002"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Investigating an issue with AccountRight & MYOB Business ","introduction":"","metrics":{"__typename":"MessageMetrics","views":1420},"postTime":"2023-07-06T17:18:49.608+10:00","lastPublishTime":"2023-07-06T18:49:22.225+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n Update: 06/07/2023 - 6.30 PM AEST \n This issue is now resolved Hello all,  \n   \n \n \n Our team is currently investigating an issue with AccountRight & MYOB Business. \n   \n \n \n Customers trying to view the Reports & Journals under the Client Accounting tab may observe \"error retrieving company file: Connection to the API has timed out.\" When attempting to go to client accounting for AccountRight or Business configured ledgers, you may receive an error communicating with the endpoint or an error Connection to the API has timed out. we are working to have this fixed and appreciate your patience as we do. \n   \n \n \n We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it. \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"764","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:816261":{"__typename":"Conversation","id":"conversation:816261","topic":{"__typename":"BlogTopicMessage","uid":816261},"lastPostingActivityTime":"2023-06-30T11:57:24.492+10:00","solved":false},"BlogTopicMessage:message:816261":{"__typename":"BlogTopicMessage","subject":"Amplifying Digital Self-Service with our Virtual Assistant MOCA","conversation":{"__ref":"Conversation:conversation:816261"},"id":"message:816261","revisionNum":7,"uid":816261,"depth":0,"board":{"__ref":"Blog:board:AccountRightBlog"},"author":{"__ref":"User:user:280002"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Amplifying Digital Self-Service with our Virtual Assistant MOCA  ","introduction":"","metrics":{"__typename":"MessageMetrics","views":226989},"postTime":"2023-05-22T13:59:09.012+10:00","lastPublishTime":"2023-06-28T08:26:01.298+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Amplifying Digital Self-Service with our Virtual Assistant MOCA  \n   \n Have you met MOCA, MYOB’s Online Chat Assistant? MOCA currently lives on our Help Pages and was originally created in 2022 to help answer all your questions about Single Touch Payroll. Over the past year, MOCA has been learning more about MYOB Business and AccountRight and will soon be available from more than just our Help Pages to help answer your most frequently asked questions.   \n   \n Over the next few months, MOCA’s presence will be expanded across our Website and launched in MYOB Academy. In fact, we’ve already launched MOCA in My Account!  \n   \n MOCA will answer any questions you have or suggest the best way to get help. Whether that be a link to one of our Help Pages, an Academy training course, a discussion on our Community Forum with an expert, raising a support request to our support team, or an escalation to Live Chat if your query is urgent. You can think of MOCA as your guide to MYOB.  \n   \n Enabling MOCA as your guide is just one of the ways we are improving our support experience to ensure you can get the right help for your questions, when and how you need it. Saving you time to get back to running your business.   \n   \n Have some feedback for MOCA? We'd love to hear from you, click the happy or sad face in MOCA’s answer and leave a comment to let us know how MOCA went or how MOCA can improve.  \n   \n For more details on how MOCA will be able to help across multiple platforms, see below:  \n   \n   \n MOCA On the Website  \n MOCA will be available across even more pages on our website including the Contact Us page. This means you can ask MOCA for help first by clicking on the purple chat bubble at the bottom of the page. If the suggested answers still don’t resolve your query, or if your query is urgent, MOCA will help escalate your query to our Live Chat team, or it will show you how to raise a Support Request.  \n   \n MOCA in My Account  \n MOCA has been launched within My Account and will be able to guide you through all the self-service options available to help manage your account, your details, and your subscription with us. Did you know that in My Account you can:  \n \n View and adjust your subscriptions  \n Update payment information  \n View, download, and pay your MYOB subscription invoices  \n \n \n Adjust your security settings  \n \n MOCA will still be able to answer any product support queries you may have and will also be able to escalate your query through to our support team if required.   \n   \n MOCA in MYOB Academy  \n MOCA will be able to support you in  MYOB Academy by suggesting appropriate courses for your learning. If you have any questions about the training courses, MOCA will be able to assist or will be able to send feedback to our Academy team, while also being able to answer any product support queries you may have. MOCA will also be able to escalate your query through to our support team if further help is required.   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3153","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:738790":{"__typename":"Conversation","id":"conversation:738790","topic":{"__typename":"BlogTopicMessage","uid":738790},"lastPostingActivityTime":"2023-05-29T14:21:50.902+10:00","solved":false},"User:user:49125":{"__typename":"User","uid":49125,"login":"Steven_M","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_24-1706588706059.png?time=1712840915000"},"id":"user:49125"},"BlogTopicMessage:message:738790":{"__typename":"BlogTopicMessage","subject":"AccountRight Scheduled Decommissions","conversation":{"__ref":"Conversation:conversation:738790"},"id":"message:738790","revisionNum":45,"uid":738790,"depth":0,"board":{"__ref":"Blog:board:AccountRightBlog"},"author":{"__ref":"User:user:49125"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Learn more about AccountRight scheduled decommissions ","introduction":"","metrics":{"__typename":"MessageMetrics","views":6104},"postTime":"2022-01-18T11:15:59.626+11:00","lastPublishTime":"2023-05-29T14:21:50.902+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi Everyone \n   \n The latest version of the software: AccountRight 2023.4 \n   \n Customers using the following version must update their software by the listed date to continue accessing their online company file. We do recommend updating to the latest version of the software - more information on AccountRight releases can be found on AccountRight Release. \n   \n   \n \n \n \n If you use \n \n You won't be able to open online files after \n \n \n \n AccountRight 2023.3 \n \n 29 May 2023 \n \n \n \n \n All dates are indicative only and subject to change.  \n   \n To give you the best possible performance from AccountRight, we only keep the most recent version in the cloud. This does mean that as new releases become available, you may need to update your software to keep working smoothly. \n   \n How do I update to the latest version? \n The majority of users will receive automatic updates with every release - when an update's available, you'll be prompted to restart AccountRight to install the update.  However, the guide to ensure you are on the latest version is available on Getting the latest version \n   \n Will I still be able to open my offline file(s) after the date? \n Decommissioning only impacts online file access, you can still continue to use your company file after the scheduled date of decommissioning offline (locally or your local network). \n   \n What if I need more help? \n Check out our help article, Installation troubleshooting, if you encounter any issues when trying to install the update, or alternatively feel free to start a new post so the MYOB Community can assist \n   \n Previous Decommission versions \n \n \n \n Verison \n \n Date of Decommission \n \n \n \n AccountRight 2022.2 \n \n 26 April 2023 \n \n \n \n AccountRight 2023.1 \n \n 26 April 2023 \n \n \n \n AccountRight 2022.11 \n \n 22 February 2023 \n \n \n \n AccountRight 2022.10 \n \n 22 February 2023 \n \n \n \n \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1957","kudosSumWeight":0,"repliesCount":0,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"CachedAsset:text:en_US-components/community/Navbar-1743051953112":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1743051953112","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","migrated-link-9":"MYOB Client Accounting","migrated-link-7":"Admin Tasks & General Discussions","Common-community-blog-link":"MYOB Announcements","migrated-link-8":"MYOB Practice Manager / Document Manager","Common-purple-lounge-link":"MYOB Community Hub","Common-incident-communications-link":"Incident Communications","migrated-link-1":"MYOB Business","migrated-link-21":"Students & Educators","migrated-link-2":"MYOB AccountRight","migrated-link-22":"Developers","Common-bank-feed-updates-link":"Bank Feed Updates","onboarding-hub":"Installing the app","migrated-link-0":"Product Help & Ideas","migrated-link-20":"Other Groups & Software","migrated-link-5":"MYOB EXO","migrated-link-6":"Accountants & Bookkeepers","migrated-link-3":"NZ Payroll and Tax","migrated-link-4":"MYOB Acumatica","migrated-link-18":"Contacts - 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