Amplifying Digital Self-Service with our Virtual Assistant MOCA

Slightly off-topic, but I was surprised to find I couldn't get through on phone support after 5pm yesterday. I did still get through to live chat, but by the time the lady decided to discuss my issue with a supervisor, everyone else had already clocked off at the end of their shift at 7pm.

There was a time when they had extended support hours at end of financial year.

With hindsight, I shouldn't have been surprised given how disappointing and frustrating this program has progressively become over the past few years.