MYOB Exo Business - Process D/Cs Before Generating Proposed Payment Run Report
Hello, Our company utilises MYOB Exo Business. On the Creditors Payment Batch Processing section, after finalising and reconciling the payments to generate the aba file, part of the process is to generate 2 reports under the REPORT tab: 1. View All Outstanding Payments (Released) and; 2. Proposed Payment Run. I had made the mistake of clicking PROCESS D/CS without generating the Proposed Payment Run report. How canI undo the PROCESS D/CS step so that I can generate the Proposed Payment Run report?
Myob Exo - Duplicate Creditor Batch - Major BUG
A duplicate creditor payment batch was accidently processed by one of our staff and instead of the creditor invoices now showing as overpaid, EXO has just applied the duplicate payment to the invoice/s (increasing the invoice amount). How do we reverse the direct credit batch? We only have an option to reverse a cheque payment (who does cheques anymore, seriously???) but not a direct credit payment. (The ABA file wasn't uploaded to the bank so the creditors have not actually been double paid). We tried to manually reverse one of the payments but because EXO increased the invoice total, the invoice now shows as outstanding. For example: a $50 invoice had 2 x $50 payments allocated, but when both payments were reversed the invoice total shows as $100??. The correct payment was applied to the invoice, but it still shows as overdue by $50 . The Aged balance shows correctly as $0 but when I run an outstanding invoice report the invoice is showing up as unallocated. How on earth is one meant to fix this ?? This has to be one of the worst accounting programs out there!!EXO Payroll - STP Submission Failed - Status Code 403
Hi There We have a few customers complaining about the STP Submissions Failed error. "The service returned a status code of 403 with a message [Forbidden]. " Just wondering if other partners out there are seeing similar issues with their sites? Is it possible a windows security update has broken this? Was working fine prior to today. I will log a ticket as well Regards Roselyn NandCorrection Quantity on PO Lines
I must relucantly admit that despite supporting Exo for more years than I care to count, there is a feature/function that I have no idea about. To date I have successfully side-stepped answering questions about theCORRECTION_QUANT on PO lines, but now have a query from a client that I cannot dodge. Is someone able to tell me: - what is the purpose of theCORRECTION_QUANT value? - how does one manage theCORRECTION_QUANT value? I know that I see it set to a non-zero value sometimes, but cannot advise clients how they managed to set it.
MYOB Exo API and Integration
Does anyone have any issues with MYOB Exo API returning partial and erratic data? We utilize the EXO API for our ecommerce website. Our online store syncs product data and prices through the API connection. Currently, we retrieve product prices via the "SalePrices" object array using the following endpoint:https://exo.api.myob.com/stockitem/{sku} Recently, we've encountered an issue where SalePrices for certain products show as 0 through API calls, while in EXO, the prices display correctly. We have over 3000 SKUs published on our website, and many of these products are experiencing this issue. It's important to note that this behavior is erratic, meaning the API call sometimes provides correct pricing. Any ideas on a solution which is consistent and sustainable? Or for that matter the cause of the issue in the 1st place?
Accounting Software Server Crash or Laptop Issue
Hello, I'm currently facing a bit of a technological headache, and I'm hoping some of you tech-savvy individuals might be able to shed some light on the situation. I've been diligently using MYOB for my accounting needs, and everything was running smoothly until today. Suddenly, I encountered what seems to be a server crash issue. However, I'm not entirely sure if it's on MYOB's end or if there's something awry with my laptop's server. Here are a few things I've observed: Unexpected Crashes: MYOB keeps crashing unexpectedly, and I'm having trouble pinpointing the root cause. Internet Connection Stable: My internet connection seems stable, ruling out the possibility of a general connectivity issue. Other Software Working Fine: Other software on my laptop is running without a hitch, so the problem seems isolated to MYOB. Has anyone else encountered similar problems recently? Is MYOB's server acting up, or should I be investigating my laptop's servers configurations? Thanks in advance for any assistance you can provide! Best regards, Charlie
