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Welcome to the new Community Forum!
Good morning everyone! Welcome to our NEW Community Forum! We hope you find value in this newly upgraded space. We've simplified our board structure and have archived posts with no solutions to make it easier for you to navigate and find the answers you're after! If you have a question that's yet to be answered - feel free to start a new post! Simply click into the board that relates to your question and select "Create a post". If you have any feedback about the navigation and layout of our new Community Forum, leave a comment below - we'd love to hear from you! Feel free to reach out if there's anything you're unsure of or have any further questions! Cheers, Amanda. *Please note: You may notice that some functionality is missing post-upgrade such as your personalised profile icons. We are aware of this and are actively working to resolve it.1KViews6likes32CommentsGuide: Getting Started on our Community Forum!
Welcome to our MYOB Community Forum! We're super excited to have you here. This guide will show you the basics of using this space so you can jump right in and participate! Note: Detailed instructions/information can be found by clicking on the titles. Setting up your Profile Your profile is what other users see whenever you make a post or leave a comment. You'll be able to set your own username and profile picture to distinguish yourself from others and can include more information about yourself and your business in your Bio. Posting on our Community Forum To make a post, you'll need to navigate directly to the board your question relates to in order to start a new post. Community Forum Guidelines We have a set of Community Guidelines in place to ensure everyone has a great experience in the space. Please take the time to read through them before participating in conversations. By participating in the Community Forum, you agree to respect these guidelines. Once your profile is set up and you've read through the Community Guidelines, you're ready to go! We hope you find this space valuable. If you have any further questions or feedback, feel free to reach out!543Views3likes1CommentCommunity Forum Guidelines
Welcome to our Community Forum! The MYOB Community Forum is a positive and friendly space with the intention of helping like-minded individuals connect, help and learn from one another. Our guidelines exist to ensure everyone has a great experience in the space. This space is for Australian and New Zealand residents.By participating, you agree to respect and follow these guidelines. Personal Privacy Be mindful of sharing personal information including your Serial Number, Client ID, email addresses or phone numbers. The forum is a moderated space, any information that has been posted and is deemed as "personal" or "sensitive" will be edited out. Be Respectful Please refrain from using inappropriate language, hate speech, and personal attacks when speaking to others. This space is intended to be a positive space for everyone to interact and learn from one another so please show respect and use positive language when speaking to one another. Forum Posting Guidelines Choosing a Username: Do notimpersonate others or use offensive names, email-addresses or personal information. Usernames that include the above will be edited by our MYOB moderators. Participating in Discussions: Do notpost personal information, spam, information which is considered unlawful. Derogatory statements and inappropriate content (including photos and videos) will be deleted. Political discussions will also be removed. Reporting Issues If you see something inappropriate, please use the "Report" button. You can report a post by clicking on the settings cog on the top right of any post and selecting "Report". Our moderators will then review the post and take necessary action. If you have feedback to provide or are unhappy with our moderation of the Forum, you can email your thoughts tofeedback@myob.com. Consequences of Misconduct Members who do not adhere to these Community Guidelines will initially receive a reminder or warning. Repeated violations could result in a ban from the Community Forum. MYOB’s Moderation of the Space MYOB reserves the rights to reject specific content and permanently deactivate accounts of users who breach our Community Guidelines. MYOB may archive discussions of inactive users at their discretion. MYOB may delete or edit posts that contain more than 2500 words, external links, content going against our guidelines. We reserve the right to reject specific content for any reason. Product Help vs Accounting Advice This space is designed to also provide helpful resources when it comes to using our MYOB products. MYOB Community Forum Moderators are able to assist and answer any questions that may be related to using the product, however you will need to consult a bookkeeper, accountant or our other community members if you're seeking financial and/or accounting advice. MYOB will not provide financial or accounting advice on our Community Forum. Learn and Contribute We hope you find this Forum to be a useful space to ask and answer questions, connect with the rest of our community and learn from one another. Ensure your content is information that you own or are authorised to share. Content should have a clear purpose and add value for the rest of our community.56Views2likes4CommentsSetting up additional two-factor authentication methods
Hey everyone! We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods. This will prevent sign-in hassles and getting locked out if you can't get codes via your usual method. We recommend setting this up now to ensure you have a backup method to login without needing to contact us. You can set up: - Authenticator app (recommended) on a mobile phone or tablet - SMS sent to your mobile phone - Email (if set up initially) Instructions to set up an additional 2FA method: 1. Log into My Account (myaccount.myob.com). 2. Click your user name in the top-right corner and choose Account security. 3. Click the Add (>) button for the desired 2FA method. 4. Verify your identity with a 2FA code. 5. Follow the prompts to complete the setup. Once set up, you'll be able to receive verification codes via different methods. If you need to remove or reset a 2FA method, you can do so from the same Account security menu. For detailed steps, feel free to check out our Setting up additional two-factor authentication (2FA) methods help article. Cheers, Amanda.935Views10likes21CommentsImportant update regarding Tall Emu (also known as MYOB CRM)
1 MIN READ Hello community members and visitors! Please note an important update regarding Tall Emu (also known as MYOB CRM) In February 2022, MYOB acquired Tall Emu and since then has been investing in its features and functionality. MYOB has identified and decided that the future success of Tall Emu will be best served by a team with a dedicated focus on evolving Tall Emu’s innovative business management solutions. As such, we are delighted to confirm that Tall Emu is returning to the hands of its founder and former CEO, Mike Nash from the 16th September 2024. If you have any questions about Tall Emu or require support, please contact them directly. You can log a ticket viahelpdesk@tallemu.com or by phoning (+61)2 9299 9959. Cheers, MikeG19Views0likes0CommentsGet ready for enhanced security measures
1 MIN READ Over the coming months we are rolling out enhanced security measures designed to provide additional protection and help prevent unauthorised access. Here’s what you need to know. What’s changing? From 30 September, login and two-factor authentication (2FA) will be required at least once every 24 hours for the following products: MYOB Business MYOB AccountRight (browser and desktop) MYOB Connected Ledger MYOB Practice Learn more here How to prepare Set up multiple 2FA methods to receive your verification codes, such as an authentication app or SMS. This will help you to avoid sign-in hassles that can occur if you can't access your codes via your usual 2FA method. Don’t forget, individuals must have their own login, and 2FA, to access our software. This means, no sharing of login details between team members. This includes you, your team members and your clients. Set up now Cheers, MYOB!156Views4likes5CommentsBank transactions not linking for payroll due to employees being set up for electronic payments
All of my employees have been set up so that payroll is completed electronically through bank files. However, when I completed my last payrun, I did not select to pay them electronically and instead had to pay by completing bank transfers. Now the payments are not linking to payroll under bank transactions and I don't know how to link this. Can someone please help?13Views0likes1CommentBill record
I am trying to enter a bill and have filled in the feilds. When I click on record it times out and asks to try again or close. When you try again it thinks about it for some time but the message comes up again. If you click on the close button it shuts myob down so you have to restart again.10Views0likes1CommentIntermittent login errors 12/09/2024
Hi all, We are currently investigating an issue with errors using some of our online services. For most customers, this will be impacting the ability to log in. For others it may be with purchasing software via our website or performing administration tasks. For updates, please subscribe to our status page, you can see notification of this incident below: status.myob.com Sorry for the inconvenience and thank you for your patience while we work to resolve this as soon as possible. Regards, Mike - MYOB41Views0likes1CommentWe’re saying goodbye to our Old Essentials Invoice App
1 MIN READ What's changing The Old Essentials Invoice App is being sunsetted and will be officially decommissioned on 19th September 2024. There are a small number of customers who we believe are still using the old app. We will be guiding them to switch to the new iOS or Android versions (launched back in 2020). Until now, customers were able to continue using the old app if they’d kept in on their devices, however it hasn’t been available on app stores for some time. An upgrade message has been present upon login during this time. Why are we doing this? Microsoft/Azure is decommissioning the STS (security token service) that the old app uses for customer login. This last remaining cohort will join the +13k app users using the new version. Key dates Decommissioned on 19th September 2024. Audience All MYOB customers still using the Old Essentials Invoice App in Australia and New Zealand. For more information checkout the MYOB Invoice App webpage11Views0likes0CommentsMYOB Community Forum - August in review
1 MIN READ Hello community! August was a great month for our community forum. Overall, there was an 11% reduction in the number of page views on the forum (compared to July) but we always expect July to be the busiest month with end of financial year in Australia so we are still showing a good upward trend in use of the forum. There were also more members willing to jump in and ask questions which is fantastic, we saw a 36% increase in forum discussions with 871 new posts. Our resident superstars continue to be the top contributors when it comes to replies made, visits to the forum and posts viewed. But we have a couple of new names showing up for likes given. Thank you to everyone for your contributions to this great community. Mike_James gavin12345 jlpatch cramptons W_Sailor JenDPT And of course - a big thank you to our moderators Princess_R Doreen_P Earl_HD, Genreve_S, Isaiah_C. If you have any feedback, thoughts, comments, suggestions. Please do not hesitate to reach out to myself or AmandaCLOpening Balance Accrued Annual Leave in error
The closing balance on The Entitlement Balance (Detail) Report for FY23 for 1 employee does not match the opening balance on this report for FY24. This employee did have a payout of Unused Annual Leave in January 2023 and the Entitlement report correctly reflected this and the EOFY balance was correct. At the start of FY24 the figure reported on the Entitlement Balance detail report was different. EOFY23 Balance 26/6/23 was 67.23 hours and the Opening balance 04/07/23 shows 252.37 hours. How would this happen and how do we correct it.46Views0likes5CommentsSTP Prefill missing since upgrades done in late June through to August
Hi I am experiencing issues with the STP prefill in the ATO website this has only occurred since the current round of software upgrades. I double checked the EOFY reports within MYOB STP, they are correct, but the lodgement document that is sent to the ATO shows zero values?? any ideas. I am currently talking to the ATO as the PAYG Withholding field with a couple of my clients BAS has disappeared, gone, does not even appear as blank so that I can prefill, it just doesn't exist any more. With another client since the software upgrades no prefill exists on the ATO form for anything that relates to June, but processed in say July? Any Ideas please Are all of the software issues that we have been experiencing for the last 2 months been rectified? regards Sandy8Views0likes1CommentMYOB wins Canstar Blue Small Business Accounting Software Most Satisfied Customers 2024 award
1 MIN READ We’re delighted to share that for the second year running, MYOB has taken outCanstar Blue’s Most Satisfied Customers — Small Business Accounting Softwareaward. Beating out our top competitors once again, our accounting software for small business scored five stars for overall satisfaction and again rated five stars in each satisfaction category — value for money, reporting, ease of use, design, functionality, ease of integration and client service. We’re so proud to be delivering for our customers across each of these areas. Our customers drive our world, so it’s so satisfying to hear we’re making a real difference to them. Winning this award for the second straight year reinforces how we’re delivering a cloud-based business management platform that not only supports our customers and the running and ongoing growth of their businesses but gives them peace of mind they’re always in good hands.12Views0likes0Comments