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Undeposited funds- cannot allocate to cheque account
Hello, We are seeing some online payments ending up in our undeposited funds account even though we have it set so all payments are allocated to our cheque account. We are manually trying to allocate these undeposited funds into the correct account (cheque account) however MYOB comes up with a message to say we can't move them as they are from a previous financial year. This is not correct, the undeposited funds are from a payment received in September. Has anyone had this issue or know why the software would block us from moving the funds? Thanks for your time and assistance, MattRemoving Pay Line from Employee
How can I remove a pay line from an employee. It is very confusing with junior employees that have many different line items ie Saturday 16 year old - Saturday 17 year old etc I want to remove the ones that aren't needed any more ie after they have a birthday and are now on a new rateoffline use after cancelling subscription
Hi currently considering moving from Accountright Plus to Business Pro. I have tried to find the answer to this but am unable. If I use MYOB Business Pro and in say, 5 years, cancel my subscription cause the business closes down, can I still access the file as a read only file? Can it be saved offline? Thanks27Views0likes4CommentsTerminated Employee not showing up on Leave report
Hi We are currently busy with an audit and the auditor wants to run a leave report. One of the employees has since been terminated and is not showing up on the leave report. Could you please assist in how we can run this report with this employee there was a leave balance at year-end for this employee. Thanks YolandeInvoice Reminders being sent although invoice is paid
Hi Community! I am new to invoice payment reminders and only recently set them up. I have had two customers today inform me they continue to receive the email reminders to pay their invoices - after they have in fact paid, and I have matched/allocated their payments accordingly. I have checked the activity history of both invoices and can see they are correct, they have both received two more emails after the date their payments were marked as received. What can I do to fix this or prevent this from happening? Thank you! ChloeBank Reconciliation Balances change after reconciliation
Hi There, I have started doing some work for a client in MYOB Business. There company file started 1/7/2023 with bank feeds active. I can only explain with my example. I have reconciled July no problem, August no problem, September i have reconciled and matched to bank closing balance. However, now when i go in to the file and enter 30/9 date again (i would expect the balance to be what i entered as a closing balance), the balance is out by $570. I havent done anything other than reconcile the account and going back in to start the next month but my O/Bal is out for no reason. I have attached screen shots of before reconciliation and after. Please help as i have 18 months work of transactions to reconcile. Thanks12Views0likes1CommentEmployees unable to see the timesheets they have logged on MYOB Teams app.
I have a number of employees who are unable to see the timesheets they have logged on their MYOB Teams app. I have advised them to update the app as well as uninstall and reinstall, but it does not seem to help. Out of 100 employees I would have about 15% having issues. Is anyone else experiencing this issue? Any advice.352Views0likes17CommentsPayroll Net Pay Account Trace
Hello, I have a client who does payroll in MYOB Essentials. The gross pay is registered in the Wages expense account. Hardly any of the Net pay is in the Electronic/Payroll Clearing Account. The Net pay is paid out from the bank and dropped in the Bank Transactions section to code in. As of now, I have parked them in a temporary account. However, I would like to trace that if the payroll is passed through the Payroll option - the Net pay should hit a liability account which in this case is not happening. Can you please guide how to check or reset the accounts if possible so the Net pays paid from the bank is coded correctly? The Gross Wages, super, and PAYGW accounts are running correctly. The issue is the Net pay. ThanksSingle Touch Payroll reporting issue
We try to finalise the EOFY finalisation for financial year 2023/24 but find out that the gross amounts is missing in YTD verification report. We check all the payroll register report and payroll activity report are correct. We have moved to phase 2 and followed all the required steps to check what went wrong. Only one pay items under Superannuation called "employee additional" can not be deleted or classified with proper ATO reporting category. Only two categories: "Not reportable" and "To be assigned". If we want to delete it, the system shows "You can't delete a Superannuation category that is linked to another category". Is this the problem which makes "gross amounts" missing? any solutions? How can we complete a correct EOFY fianlisation? Payroll register report, payroll activity report,Bank Feeds not updating after setting up 2FA
Kia ora / hello everyone, My BNZ bank feed has not updated for 6 days. (Last update 18 Sept). BNZ account has been reconnected since the BNZ update. Bank Feed status says Bank Feed Ready. 2FA was set up on the account last week (not sure if this is related or not). Signing into a different device does not have an effect on bank feed updates. Cache, cookies etc. have been cleared. ANZ credit card transactions are being updated and feeds are coming through. Solutions welcome. Thanks in advance.Solved38Views2likes4Commentsleave Entitlements
I need help with leave entitlements -they keep dropping out - to give you the back story set up leave entitlement quite a while ok , go forward 2 years approx - do to run payroll leave entitlements showing as 0.00 for both Annual and sick , ring myob they tell me to set up new entitlement categories - so i did now i have two lots of Annual Leave ( Annual Leave Fixed and Annual Fixed 2) and Sick Leave ( Sick Leave Fixed and Sick leave Fixed 2) , i tried to combine them for one employee as they were complaining the leave balance was wrong on the pay slip as was only showing the 2nd line , after i combined them i went to run the next payroll Leave entitlement for Sick leave was back to 0 again so not accruing and i cant select the any other entitlement category when i go to pay it out it only lets me select the entitlement category that is being used currently, please help me !!!!!Duplicated bank transactions
Hi, I have a new Amex credit account that was approved on the 2nd of September. However, my credit card started being used on the 30th of August. When I tried to import the statements, I realized that I had duplicated some transactions. I then revised the statement and only imported the missing transactions for the 30th and 31st of August. Now I have the normal bank transaction records for the Amex; however, the Profit and Loss reports are still showing duplicated transactions, leading to duplicated expenses for these two transactions. Please advise me on how to get rid of them. Thank you!13Views0likes1CommentHelp with invoicing in MYOB business lite
Hi, I have MYOB business lite, and I issue invoices to a builder requesting part payment of a purchase order they issue to me for their total amount/payment of the job for me to build a house etc. We do not draw the total amount ie Total of job $10,000 Draw week 1 $2,000 Draw week 2 $5,000 and so on until we draw the final balance. Is there a way of listing the total of job and the draw taken each week so I have a running total of what the balance is each time? I have tried to do it on the invoice, and it shows the balance due but not what I am drawing on the day. If I put that days drawing in the 'amount paid' the amount is further reduced and is incorrect. Can anyone help me to do this right or however please? thanks Michele