Secure Invoicing

Ridiculous what MYOB is doing.  They are damaging their relationship with a lot of customers and I have many clients that are looking to leave MYOB now and move to their competitor Xero.  They need to make this optional very quickly or lose a LOT of business and that includes our own Accounting firm!  This is a poor business decision by MYOB to say the very least.  Fix this quick!

Agree Wendy,

Yes, you get the standard response from MYOB about privacy.. Giving that information seems to go against privacy, they aren't a bank, they are a software company, and in the process take away the right to email invoices when we are already paying for that as part of the service they provide. 

Not only is the process to validate to send invoices via MYOB over the top, have you seen what the customers get from you if you do the secure invoicing.

One of our trades has validated, and when you open the email, you are presented with 2 green options to "PAY SECURELY" and small print to "view your unpaid invoices", to view and save or print the invoice you click on "view your unpaid invoices" and wait while authenticating your session scrolls around (image doing this every time for 10 invoices or more), then a list of unpaid invoices appears, hope you have taken note of the one you want to print off..

But wait, don't click on the little box on the side next to said invoice, the PAY INVOICE green button shows up again.. no, click on the invoice number and it authenticates again and then click on "View full invoice" to download, print and another option I can't remember, and at that point finally you can print save etc the invoice.... Can only imagine the annoyed customers opening up a lot of invoices sent to them in individual emails... MYOB has made it harder so maybe the Print to PDF from us is easier than this option anyway.. Absolutely crazy changes from MYOB.. no wonder people are leaving a system that worked and wasn't broken.

So I am still on the phone waiting to get through to speak to someone about this - have just been put through to yet another 'specialist' team and now my position in the Queue is '9' with "waits longer than normal".  This is excruciating trying to get help!  Whilst I have been on this rather looooong phone call I have been emailing our accountant and the decision has been made to move to Xero - this is the final straw! 

So what happens if we refuse to verify.  We don't use these features and will not be handing over our Company's bank details or turnover.  This way we are protecting our privacy from a software company who should be minding their own business.  Surely if we use the software they can see the turnover or is this an Agenda being pushed in the name of Safety?

It seems that we have no choice but to also lodge a case with AFCA, to gain a full exemption from the secure invoicing requirement, as others have done.   Ridiculous that we have to go to these lengths to send emails from our accounting programme!!!!

I am just sharing my experience and offering no advice, however my opinion is that MYOB are placing themselves in a very risky predicament regarding litigation if (read when) they have a data breach and have collected unnecessary information on businesses contrary to Australian law. I cannot believe they haven't learnt from the Optus saga and others. AFCA are very helpful and their cases are an easy to navigate process. If you believe any financial services provider is not acting lawfully or reasonably, I would suggest talking to them. 

Why are we forced to opt-in? We are not using the MYOB M-Powered payments? We don’t receive credit card payments etc. 

Hey Wendy2018​ 

Emailing invoices from your MYOB file will only be restricted if you don't complete the business verification process. This page has more information on the documents and information required for the business verification process.

If you have any questions about or need help throughout the verification process, you can reach the team by raising a case from your My Account dashboard, make sure to select 'Financial Services' and the team will be able to reach out and assist accordingly. 

Just testing that I can reply.

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