Secure Invoicing
I have a few concerns about the new Secure Invoicing upgrade we are being basically forced to do. We don't have online payments from our customers and probably never will. So now instead of emailing...
Forum Discussion
How do you lodge a case with AFCA to get an exemption from this stupid system??
After lodging a case with AFCA I have since been exempt from secure invoicing and I can send email invoices again.
Can you let me know how you lodged the case? I went on there to do so but I would like to make sure it is right. We have over 30 files with MYOB - and the majority are active with multiple invoices daily - we had an extension to Dec but now we are locked out. It is a nightmare - we did try to comply but all the entities have different structures and owners so it was logistically going to be very expensive time wise let alone anything else. Many thanks - Lyndal
Hi Lyndalroos, It seems MYOB are now offering exemptions without the need to complain to AFCA. if you haven't already done so, send a message to feedback@myob.com with your serial number etc, and in that message, request an exemption from having to verify your business. Also state that you will lodge a complaint with the AFCA in 24 hours if they fail to respond.
If you have no satisfaction within 24 hours, go to the AFCA website and lodge a complaint online. You will need to briefly explain what the issue is and the steps you have taken to resolve it directly with MYOB.
(My reason was, I felt that MYOB was bullying me into signing up for financial services I didn't want, by removing important functionality from my accounting software subscription as a punishment for non compliance)
The process of lodging the complaint is very simple, and the AFCA will refer the issue back to MYOB to resolve directly with you. Once you are satisfied with the outcome, the case will be closed.
Hope this helps and I still can't believe this farce is still going on.
