Annual leave not calculating correctly
Good morning I believe that my employees leave is not accumulating at the correct rate. As you can see from this report the top number in each set is the annual leave and the lower is personal leave. I believe that the personal is calculating correctly but shouldn't the annual be double the personal leave amounts? I have checked and this started happening earlier in the year. I have checked the settings and they are the same for both types of leave except the percentage that is applied and it seems correct. The Annual leave percentage is double the Personal leave. What could be causing this effect and how do I fix it.... It isn't even consistent, if you look at the lower number of the bottom 2 sets of figures the personal is right but the two relevant annual figures are different percentages higher. So confused and this is costing a lot of money please help me fix it.
Secure invoicing
I've just received an email about MYOB's secure invoicing upgrade which will add "multiple layers of security for a business" The email states that there will be "no change to your base subscription price" BUT the fine print at the bottom of the email states that "fees will apply of $0.25 per transaction +1.8% of total invoice" if we choose to share invoices via email, copy a link or SMS directly from the MYOB platform. What if we don't want the added security feature? Are we going to lose the ability to use email/links/SMS? So, if we are forced to take the secure invoice upgrade, then MYOB will be making money from us every time we choose to share an invoice with our customers using email/links/SMS! Are you serious MYOB!!!
Annual Leave calculations
Hi. I am about to do a final pay for an employee and am confused about the annual leave that has been deducted YTD (see screenshot). Why is it that although this employee has actually taken 45 hours A/L from 1.7.24 yet the YTD deduction is only 12.672 hours. All the correct annual leave hours have been recorded as taken in the payslips. Is there something additional that should be entered? Thanks!
EFT error message when trying to do a pay run
I am getting the following message "looks like you're processing an ETP for ....." for a contractor I am trying to pay. I am not processing an ETP and can not work out why this is happening. I have checked the catagories in pay items and they are all at "to be assigned" so can't work this out. Help would be appreciated. Thanks in advance.
Unauthorised Invoice Online Payments Selection
Hi Just want to know why MYOB decided to choose how our business gets paid without notifying us ? MYOB have automated our payment preferences to online - whereby someone incurs charges to MYOB ? I didn't ask nor request for this feature to be automatically applied to my subscription ? This feature certainly was not turned of by anyone in our company ? More revenue raising for MYOB without any consent what so ever ? This automatic change came late on Friday, 27 September 2024 - so unprofessional to launch this automation late on a Friday so maybe no one will really notice ????? So very unimpressed.
MYOB Purchase Order Terms Default to COD
Hello, Finding MYOB very frustrating. When using MYOB AccountRight Online. When creating and issuing Purchase Orders. The Payment Terms are always set as COD. When using the MYOB AccountRight App. The purchase order payment terms reference the supplier Card file - which appears to be OK. We have multiple people in our business who only use the online version. I find this is something that is critical on a purchase order and is very dangerous if our suppliers hold us against the terms on the Purchase Order. This has been this way for a while now. MYOB what are you doing to fix this issue or do we need to use XERO???
Default Email Template for Bulk Invoice Sending
Our clients would like the default email template to work when sending out multiple invoices at once. They have 15 recurring invoices to send each month and don't want to have to go into each invoice and manually send each one for the default email template to come up. I have spoken with someone at support and they said that they don't recommend ticking invoices and sending them as the default email doesn't come up. Can this be fixed or is there something that we need to change in our clients file for this to work. Thanks Laurinda
