Secure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now awaiting MYOB to verify the information. How long does this take? How am I supposed to keep my business moving when I'm sitting on my hands now. I do not want this feature nor do I want to offer it to my clients - anyone know how to get around this - I just want to switch the feature off & be able to send my invoices out as normal. I've sent a support request but how long that could take ?
Teams timesheets not exporting into MYOB
I have tried to process my staff wages, but where I usually go in to check their in timesheets (in MYOB), their approved hours from MYOB Teams do not appear like they usually would. Only the staff with rostered hours - not the actual staff-entered timesheet hours appear. It seems to only export the rostered hours instead of the timesheet hours? Can MYOB please fix this so I won't have to manually type in all my staffs hours next week?
Income in advance
In May and June 2024, we received Income in Advance for our service going to provide to our customer through the next FY (July 2024- June 2025). On 30 June 24, we do GJ to move the sales payments received for May and June to the account of Income in recognized in advance. However, I just found that somehow, there is a duplicated GJ for the income received in May (The first GJ for income received (in advance) in May was entered on 31/5/2024 and the second GJ, combined the income received for both May and June, entered date 30/06/2024). It means the income received in May was recorded twice. I tried to simply reverse the GJ of 31/05/24. ( I needed to dated today's date in GJ as our accounts has been closed for 2024 and we do not want affect our Financial statements of 2024.) However, it caused the sale increased which is not correct because the GJ was duplicated by mistake. Please kindly advise me to deal with this situation. Thank you so much for your help in advance.Activity status for emailed invoices
Checking the status of my invoices regarding emailing. I have an invoice that has no status next to it, but yet it shows when I open the invoice the date/time that it was emailed. It is also showing the status "emailed" on the open invoice. I have had issues where it can take forever for an invoice to change from "sending status" to "emailed". Have attached a screenshot.
Pay Run - STP error $0 balance
I processed a pay run on 2 January 2025 totalling $480. When completing the Income Activity Statement for Jan 2025, I noted the prefill is incorrect - W1 is $480 less than it should be. The STP report to ATO shows the pay run with a $0 balance (should be $480) I have checked the YTD STP for the employees in the STP report and it is incorrect. How can I fix this please?Do NOT include Online Payments by default with Secure Invoicing.
Upgrading to Secure Invoicing should not be connected by default to Online Invoice Payments. These two things should be separate. For MYOB users to continue emailing Invoices requires the mandatory upgrade to Secure Invoicing - fine. But it SHOULD NOT cause the activation of Online Invoice Payments by default. And the option to "not allow" isn't working universally. Until that flaw is completely fixed, Online Invoice Payments must be separate from Secure Invoicing upgrades.
Saved Recurring Transaction
In MYOB AccountRight when you create a recurring transaction you have an option to "save my changes when I record a recurring transaction" In MYOB Business Web base this option is not available Once you save or create the transaction those details stay the same each time you use this recurring function. It is frustrating that your last transaction details are not savedBank reconciliation out of balance because MYOB entered Payby payment with incorrect date.
Hi All My bank statement and bank feed say I received a MYOB Payby payment in November. MYOB have entered the payment as being paid on the wrong month December on the online invoice payments transaction details. I cannot reconcile November because of their mistake. I have rung MYOB and Edralyn Yunson 103489866 went on Team viewer and was unable to help me after half an hour. She suggested I get my accountant to fix it up. I told her I do not want the added expense of using my accountant for an MYOB error. She then said hold the line I will transfer you and the line was disconnected after 10 minutes. I have contacted MYOB by email but no response as yet. I need to get this sorted so I can do my BAS hoping someone can help. Thank you Josie
Bank Rec / Opening bal issues
Ive found an incorrect opening balance, so Ive created a GJ to adjust this, the ending balance is now showing zero (new account so zero is correct). (attached). However, when I go to do my bank rec for the first month (July 2023) with 5 transactions, its telling me in out of balance. Ive checked the account and nothing has been entered prior to 17th July. What can I do here please? Im getting lots of weird things happening in what should be simple bank recs within this file.
Super payment issues
I am trying to reconcile an account but all of my super payments are coming up like this. Clicking on the reference links me back to the actual super payment that was made. The debt amounts are then allocated to super payable account. No idea how to clear this. Old super way didn't give me this much trouble.Reinstating old employee card file
Hi, I am having an issue with reinstating time card for old employee. I have reinstated an employee who was terminated and had all leave paid out. Upon reinstating him, he has an incorrect leave balance which should be zero leave entitled. Can anyone from MYOB help be resolve the issue asap please? Thank You.
Nominated wrong account for my super payment, but paid from the correct account
I'm trying to reconcile my accounts. A super payment was made from my payroll account and, at the time, the wrong account was nominated to make the payment from. When the payment was made, it came out of the correct account, the payroll account, but MYOB thinks the payment was made from my income account. Now I have a miscellaneous transaction on my reconcile list for my Income account that should be on my Payroll reconcile list instead. How do I fix this? It has been over a year since this transaction was made.
Accounting for bank charges deducted at source by a customer when making an international payment for an invoice.
I invoice a UK customer $100 (for example) They have bank charges of $20 for the transaction so they deduct $20 and pay me $80. My accounts now show and overdue amount of $20. I am happy to pay this but how do I get rid of the overdue notice on my accounts? Someone suggested I set up a "spend money" transaction for the $20 which sort of makes sense but having done that I still have the overdue amounts showing. It seems like there must be some way of allocating the spend money to the overdue invoice amounts but it's not clear to me how this should be done? Can someone please help?
