Bank reconciliation out of balance because MYOB entered Payby payment with incorrect date.

Question

Hi AllMy bank statement and bank feed say I received a MYOB Payby payment in November.MYOB have entered the payment as being paid on the wrong month December on the online invoice payments transaction details.&nbsp;&nbsp;I cannot reconcile November because of their mistake.I have rung MYOB and Edralyn Yunson 103489866 went on Team viewer and was unable to help me after half an hour. She suggested I get my accountant to fix it up. I told her I do not want the added expense of using my accountant for an MYOB error. She then said hold the line I will transfer you and the line was disconnected after 10 minutes.I have contacted MYOB by email but no response as yet. I need to get this sorted so I can do my BAS hoping someone can help.Thank youJosie&nbsp;

genreve_s · Answer

Hi Josie,&nbsp;
&nbsp;
If the Online Invoice Payments feature is set up correctly, there should be no need for manual recording or correcting of transactions. Typically, when a customer pays an invoice, the payment goes to the undeposited funds instead of directly to the bank account. The amount is then transferred to the chosen bank account once the deposit is received. This means there are usually two separate transactions with different dates, which is why they might not match. For more details, I recommend reading through this link to understand how the software handles online payments.
&nbsp;
It's great you have already created a case for this, I will send you a private message and if you can send me your case number, I will do my best to escalate this with the team for a response. They have a bit of a backlog of requests at the moment.
&nbsp;
Regards,Genreve

Forum Discussion

Bank reconciliation out of balance because MYOB entered Payby payment with incorrect date.

Looking for something else?

Related content

Reconciliation Out of Balance

Receivables reconciliation

The Historical Balancing account balance is incorrect

Calculated Statement Balance is incorrect

Supplier Account Showing Incorrect Balance

Incorrect creditor balances

receivables reconciliation out of balance

Card balance incorrect