Forum Discussion

PB01's avatar
PB01
6 hours ago

Secure Invoicing - Help pls.

I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice?  I completed the upgrade steps days ago - only because I had to - now awaiting MYOB to verify the information.  How long does this take?  How am I supposed to keep my business moving when I'm sitting on my hands now.  I do not want this feature nor do I want to offer it to my clients - anyone know how to get around this - I just want to switch the feature off & be able to send my invoices out as normal.  I've sent a support request but how long that could take ?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    5 hours ago

    Hi PB01,

     

    When switching to secure invoicing, it does require a verification process for security reasons. Processing times can vary depending on the volume of requests.

     

    Please note that if you decide not to proceed with the upgrade, you will not be able to share invoices via the secure MYOB system, including through email, copy link, or SMS. To continue using these features, upgrading to Secure Invoicing is necessary.

     

    If you would like to know the status of your verification, you need to reach out directly to our Financial Services support team by emailing payments_support@myob.com. They can provide you with an update and assist further.

     

    Regards,

    Sai 

  • PB01's avatar
    PB01
    3 hours ago

    So understanding now that I can switch these features off once set up - I have emailed the above support address for an ETA on setup - but I have had no response.  Very frustrating that we comply with the cutoff date & our system is shut off at this time - yet MYOB cannot be sorted at their end to meet the same deadline & have our program up & running.  Is there a support phone number we can call? 

     

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