Secure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now await...
Forum Discussion
Hi PB01,
When you upgrade to secure invoicing, we verify your business details to ensure security, and requirements vary by business structure. For sole traders with documents ready, this takes around 15-20 minutes. For more complex entities, it may take longer, as we might need additional documents for key officials or owners. Once everything is submitted, verification usually completes in 1-3 business days. If you require further support during this verification process, please raise a case via My Account and we can take it forwards from there.
Regards,
Sai
That is not true. 1-3 business days, where on earth has that come from.......I completed my verification documents months ago and am still waiting to be finalised. I have been suspended twice from sending invoices out and am only now on a temporary extension till verification is finalised. This has been a nightmare from start to finish for a feature I never wanted or needed and wont be using.
