I've just received an email about MYOB's secure invoicing upgrade which will add "multiple layers of security for a business" The email states that there will be "no change to your base subscription price" BUT the fine print at the bottom of the email states that "fees will apply of $0.25 per transaction +1.8% of total invoice" if we choose to share invoices via email, copy a link or SMS directly from the MYOB platform. What if we don't want the added security feature? Are we going to lose the ability to use email/links/SMS? So, if we are forced to take the secure invoice upgrade, then MYOB will be making money from us every time we choose to share an invoice with our customers using email/links/SMS! Are you serious MYOB!!!

But why do a credit check if the client is not intending to use payment services? And in order to do a credit check, the client has to give you financial information. I can understand the need to verify the business itself, ie ABN check, but not the credit check. And what happens to a struggling business which has a poor credit record - are they declined from sending invoices directly from AccountRight/Business? As I have said before, the opt in to payment services needs to be a separate process to the opt-in for Secure Invoicing.

Thank you for putting forward this question. I too would like to know.We're a small business who cannot afford to alienate any of our clients by charging fees.But if MYOB goes ahead and makes it mandatory to upgrade, then we'll just have to print the invoices and send them through our own email system. Come on MYOB, support the smaller businesses.

If we don't upgrade, how else are we able to send an invoice to a customer?We offer credit card payments upon completion for a mobile service and for account customers, they will transfer funds after we email them an invoice. This change doesn't meet our business model and with no other options, am not impressed that we are being forced to sign up and put our bank account details stating MYOB can take funds for each transaction. More information needs to be provided on this before closing as this change is not acceptable that customers pay more for a service we didn't ask for.

I've just completed the verification process for Secure Invoicing and VERY annoyed with the amount of information I had to supply for a service I don't intend to use. Surely it would have made more sense to request the information IF/WHEN you choose secure invoicing as an option. Unless, MYOB is gearing up to force us to use this option at some stage?? Wouldn't surprise me in the least!

I am currently investigating and going through this process with a client. I don't like that clients are, presumably, during the upgrade process, forced to apply for MYOB payment services even though they may not use them. Any credit checks can affect client's credit records. While I understand payment services can be turned off after the upgrade to Secure Invoicing takes place, a better way would be to opt in or out first, before the upgrade.

Secure invoicing | MYOB Community

chelsea4458
Contributing User
3 months ago
Thank you for putting forward this question. I too would like to know.
We're a small business who cannot afford to alienate any of our clients by charging fees.
But if MYOB goes ahead and makes it mandatory to upgrade, then we'll just have to print the invoices and send them through our own email system.
Come on MYOB, support the smaller businesses.
- Kathy21
  Contributing User
  2 months ago
  Cant believe this. I'm NOT doing it. Instead of Email, you can select SEND TO - DISK and choose your template and save it as PDF and email it from your own email. Bit of a long winded way, but better than sending all my personal ID info over the net. I dont care how secure they say it is. Thats what Medibank said!!
TC1808
Experienced User
3 months ago
I've just completed the verification process for Secure Invoicing and VERY annoyed with the amount of information I had to supply for a service I don't intend to use. Surely it would have made more sense to request the information IF/WHEN you choose secure invoicing as an option.

Unless, MYOB is gearing up to force us to use this option at some stage?? Wouldn't surprise me in the least!
Susan_Carter
Trusted Cover User
3 months ago
I am currently investigating and going through this process with a client. I don't like that clients are, presumably, during the upgrade process, forced to apply for MYOB payment services even though they may not use them. Any credit checks can affect client's credit records. While I understand payment services can be turned off after the upgrade to Secure Invoicing takes place, a better way would be to opt in or out first, before the upgrade.
- AmandaCL
  MYOB Moderator
  3 months ago
  Hey Susan_Carter
  
  Thank you for taking the time to share your feedback. As part of MYOB's business verification process, we perform a credit score check only - this is not a bureau enquiry, so there is no impact to the customer's credit file.
  
  Let me know if you have any further questions!
  - Susan_Carter
    Trusted Cover User
    3 months ago
    But why do a credit check if the client is not intending to use payment services? And in order to do a credit check, the client has to give you financial information. I can understand the need to verify the business itself, ie ABN check, but not the credit check. And what happens to a struggling business which has a poor credit record - are they declined from sending invoices directly from AccountRight/Business? As I have said before, the opt in to payment services needs to be a separate process to the opt-in for Secure Invoicing.
davedxsound
Contributing User
2 months ago
This feel so crooked.

I cant send my onwn invoices until i upgrade to the new payment system which i dont want.

I cant send my own invoices until i hand over all my banking details which i dont want to do.

Im paying for an invoicing system. Where the hell is it???

Crooked.
- AmandaCL
  MYOB Moderator
  2 months ago
  Hey davedxsound
  
  The secure invoicing upgrade enables new features designed to help keep you stay safe online. Once the upgrade has been completed you will be able to send invoices securely through your MYOB file. Your ability to send invoices will only be impacted if you do not complete the upgrade.
  
  Once the upgrade has been complete, if you do not wish to use online payments, you'll be able to switch it off entirely from your businesses settings.
  - Bluewave
    Trusted Cover User
    2 months ago
    There is a MASSIVE FLAW in this whole upgrade fiasco. Our account has (under threat) activated the Secure Invoicing, and has TOGGLED OFF the Online Payments and BPay options in the Sales Payments settings. But THIS ISN'T WORKING for our invoices. MYOB says it's because they are synched through the workflow app Service M8. That company has no permissions from us or settings in our account with them to receive online payments, but when the invoice created in the app synchs with MYOB, the online payments option is TURNED ON for all those invoices - even though our MYOB settings say Do Not Allow!
    The support case I raised with MYOB took a few days to be replied to, and then the reply was a complete buck-passing, saying we need to get it sorted with Service M8. That mob said the same thing about sorting it with MYOB! So now we will likely have our upgrade downgraded and deactivate the Secure Invoicing with MYOB. All invoices will be sent directly from Service M8 (still synched with MYOB), and if I need to re-send a copy invoice from MYOB, I will download a PDF and send it as an attachment from my own email account.
    What an absolute FIASCO! There should be NO WAY to have the online payments option appear when the user has not allowed this option in their account settings. MYOB - this is a big FAIL.
Bluewave
Trusted Cover User
2 months ago
See my reply to a similar thread my reply

The "mandatory upgrade" and default "opt in" are just so wrong. But the cynic in me knows that this really is just a way for MYOB to increase their revenue under the guise of "service" and "security" - and at the expense of small businesses and their customers. If we had to make a voluntary and optional application for the online invoice payments service, then that would be far superior to this debacle.
Galadriel
Experienced Cover User
2 months ago
Can't believe MYOB is making us go through a verification process, including passport and driver's licence ID, to upgrade to a feature that some businesses never use and never will. Should not have to go through this process to simply email invoices. I will not be providing the sensitive information, and nor will my clients - who's to say MYOB can be trusted with the information anyway!

What a debacle MYOB - you could be so much better than this!
- AmandaCL
  MYOB Moderator
  2 months ago
  Hey Galadriel
  
  We require identity documents for customer due diligence and to comply with Anti-money Laundering and Counter Terrorism Financing legislation. Your information will always be handled in accordance with our Privacy Policy. More information can be found on this page.
  - Susan_Carter
    Trusted Cover User
    2 months ago
    So identity documents might be required for due diligence and anti money laundering.. But credit checks, bank details and signing up for a direct debit agreement in case of charge backs are NOT required for these purposes. There should be 2 processes - one for ID only (without need to sign up for payment services) and the other only required if the client wants to use payment services. SPLIT the processes MYOB.
- pippypip
  Trusted Cover User
  23 hours ago
  You would thick I was applying for a large loan. What right do MYOB have to demand all this information and do a credit check. You have my ABN.
Kathy21
Contributing User
2 months ago
We are being FORCED into sending our ID docs and bank account details via the internet. WTH!

We already pay a subscription and now you aren't providing the service we signed up for.

And apparently it can take up to 14 days to verify. NO thanks.

I will choose to download to DISK and send our invoices via our email.

Way to go MYOB.

You can't expect any of us to trust that you will keep our ID safe.
- Kathy21
  Contributing User
  2 months ago
  Luckily it's easy to change to another service provider like Xero that won't force us into doing this.
- PrueMYOB
  MYOB Moderator
  2 months ago
  Spot on Kathy. You can still download invoices and email them - but sharing them via the secure MYOB system requires verification. We take your data security seriously by using industry leading practices and technologies to keep your information safe. You can find more information about this on our website Documents needed for business verification. Thanks Prue
AmandaCL
MYOB Moderator
3 months ago
Hey TC1808

Thanks for your question about the secure invoicing upgrade.

There are no fees associated with sending invoices, and the upgrade is free with no change to your subscription price.

Regarding transaction fees, they do apply if a customer chooses to pay using a secure online payment method (e.g. PayPal). After upgrading, fees are passed on to your customers by default – however you can adjust these settings to suit your needs, and your customers don’t have to pay using one of these methods.

You can continue to create and download invoices before upgrading, but you won’t be able to share them via the secure MYOB system after the cut-off date referenced in your upgrade email. Specifically, this refers to the email, copy link or SMS options available within the platform. Upgrading is required if you’d like to offer your customers a secure end-to-end invoicing experience.

Let me know if you have any further questions!

Cheers, Amanda.
- ORL
  3 months ago
  If we don't upgrade, how else are we able to send an invoice to a customer?
  We offer credit card payments upon completion for a mobile service and for account customers, they will transfer funds after we email them an invoice.
  This change doesn't meet our business model and with no other options, am not impressed that we are being forced to sign up and put our bank account details stating MYOB can take funds for each transaction.
  More information needs to be provided on this before closing as this change is not acceptable that customers pay more for a service we didn't ask for.
  - ORL
    3 months ago
    And can you also advise if this change complies with the ban on excessive surcharges as 1.8% plus 0.25c per transaction is much higher than listed as acceptable which starts at 0.5% as it is our business that the customer will complain about https://www.accc.gov.au/consumers/pricing/card-surcharges
- Galadriel
  Experienced Cover User
  2 months ago
  The upgrade isn't free in monetary terms but it might cost your soul. Let's just hand out confidential information all over the place. I don't trust the banks yet alone a bookkeeping software provider!
TC1808
Experienced User
3 months ago
Hi Amanda

thanks for your response.

so just confirming, once we upgrade we can continue to email invoices to our customers at no extra charge to the customer.

Also, just because we upgrade our customers won't automatically be offered secure online payments options? Will there be a setting where we can turn this off/on as meets our needs?

Kind regards,
- AmandaCL
  MYOB Moderator
  3 months ago
  Hey TC1808
  
  You are correct, once upgraded you'll still be able to email invoices with no charge at all.
  
  Customer surcharging is turned on by default and BPAY turned off after the upgrade so you won't incur any fees as its passed on to your customer. However, you can choose to turn this off and absorb the fees as well.
  
  You'll be able to switch on/off Online payments as a whole from the businesses payment settings or the invoice creation screen.
  
  Let me know if you have any further questions!
  - TC1808
    Experienced User
    3 months ago
    HI Amanda
    
    still a bit confused, but getting there I think!
    We use Square to accept credit card payment and are charged a surcharge on these transactions by Square. Your website states that MYOB's Invoicing Service "supports payment types such as Visa or Mastercard" - does this mean we could use MYOB in the same manner we are currently using Square? And that this would be an option only and we can still continue to use Square for our credit card transactions?
    
    Kind regards,
gavies
Cover User
3 months ago
If customers pay via direct deposit into my bank account, is there a fee charge?
- AmandaCL
  MYOB Moderator
  3 months ago
  Hey gavies
  
  Transaction fees only apply if a customer chooses to pay using a secure online payment method. Any of your invoices paid using a credit card (AMEX, Visa, Mastercard, Apple Pay, Google Pay^TMor PayPal) via our online payment service, will incur a transaction fee of 1.8% of the value of the invoice + $0.25 per transaction (incl. GST). More information can be found on this page.