Secure invoicing
I've just received an email about MYOB's secure invoicing upgrade which will add "multiple layers of security for a business" The email states that there will be "no change to your base subscript...
Forum Discussion
Can't believe MYOB is making us go through a verification process, including passport and driver's licence ID, to upgrade to a feature that some businesses never use and never will. Should not have to go through this process to simply email invoices. I will not be providing the sensitive information, and nor will my clients - who's to say MYOB can be trusted with the information anyway!
What a debacle MYOB - you could be so much better than this!
Hey Galadriel
We require identity documents for customer due diligence and to comply with Anti-money Laundering and Counter Terrorism Financing legislation. Your information will always be handled in accordance with our Privacy Policy. More information can be found on this page.
So identity documents might be required for due diligence and anti money laundering.. But credit checks, bank details and signing up for a direct debit agreement in case of charge backs are NOT required for these purposes. There should be 2 processes - one for ID only (without need to sign up for payment services) and the other only required if the client wants to use payment services. SPLIT the processes MYOB.
We are just sending invoices, not laundering money. Dont you know the difference?
Just want to email an invoice - there are no monetary transactions taking place - it's just sending an email.
This is just an excuse for MYOB to underhandedly sign people up for a service they don't want. When I took out client subscriptions with MYOB it was understood that you could email invoices. Now you can't.
As for "our information will always be handled in accordance with our Privacy Policy" - what a load of rubbish. I don't see the world "guaranteed" anywhere. I'm sure all the other big names that have been hacked (Medibank, Latimer, etc.) "handled" in accordance with their privacy policy. A policy is just a statement - doesn't make it hack proof.
I now have to advise new clients that if they want a bookkeeping software solution and they'd like to email invoices then MYOB is NOT the option for them.
And, whilst on my little rant, MYOB are soooooooo busy telling us how to manage our practise and enabling features that people don't use, yet still can't increase the number of characters you can use in the notes field of a contact log!
This email issue is the nail in the coffin for me - already had one client instructing me to cancel their MYOB subscription at the end of the month.
