Secure invoicing
I've just received an email about MYOB's secure invoicing upgrade which will add "multiple layers of security for a business" The email states that there will be "no change to your base subscript...
Forum Discussion
This feel so crooked.
I cant send my onwn invoices until i upgrade to the new payment system which i dont want.
I cant send my own invoices until i hand over all my banking details which i dont want to do.
Im paying for an invoicing system. Where the hell is it???
Crooked.
Hey davedxsound
The secure invoicing upgrade enables new features designed to help keep you stay safe online. Once the upgrade has been completed you will be able to send invoices securely through your MYOB file. Your ability to send invoices will only be impacted if you do not complete the upgrade.
Once the upgrade has been complete, if you do not wish to use online payments, you'll be able to switch it off entirely from your businesses settings.
There is a MASSIVE FLAW in this whole upgrade fiasco. Our account has (under threat) activated the Secure Invoicing, and has TOGGLED OFF the Online Payments and BPay options in the Sales Payments settings. But THIS ISN'T WORKING for our invoices. MYOB says it's because they are synched through the workflow app Service M8. That company has no permissions from us or settings in our account with them to receive online payments, but when the invoice created in the app synchs with MYOB, the online payments option is TURNED ON for all those invoices - even though our MYOB settings say Do Not Allow!
The support case I raised with MYOB took a few days to be replied to, and then the reply was a complete buck-passing, saying we need to get it sorted with Service M8. That mob said the same thing about sorting it with MYOB! So now we will likely have our upgrade downgraded and deactivate the Secure Invoicing with MYOB. All invoices will be sent directly from Service M8 (still synched with MYOB), and if I need to re-send a copy invoice from MYOB, I will download a PDF and send it as an attachment from my own email account.
What an absolute FIASCO! There should be NO WAY to have the online payments option appear when the user has not allowed this option in their account settings. MYOB - this is a big FAIL.
Hi Bluewave ,
What was the outcome with you? I started the process and stalled when it asked me to authorise payments to MYOB for online payment fees. I don't want to continue the process! I'm feeling bullied into doing this as it sounds the repercussions will be detremental and I will be cut off from a service I already pay for.
I don't understand why I need to give my authorisation to MYOB to direct debit charges for "online payment fees" when I do not intend to use online payments, including credit card payments or BPAY. We should have the ability to choose to opt in, rather than opt out of online payments and the related fees. After what you have said above, I have even greater concerns! MYOB has handed that power over to Service M8.
Someone else mentioned that it was retrospective for any current invoices raised and the 2% fee would be charged on those invoice payments too, even though sent out using the current process.
I finally got through to a MYOB representative today after 20 minutes (I tried last week but gave up after an hour) who directed me to call MYOB financial services team to handle my concerns. She advised me that the wait time to speak with someone there was 3+ hours!!! I'm still waiting on a response from a service request from 10 days ago.
I feel this is definitely a plot to increase MYOB profits, not to provide a better service.
Hi Jenni,
Our business has completed the mandatory upgrade, providing all the docs required, and thankfully it was not too complicated as a sole trader. The business has also changed the (now default) setting from ALLOW online invoice payments to NOT ALLOW, and we have also disallowed BPAY payments (seems to be two steps).
Any invoices created prior to upgrade should not have the Online Payments feature available - unless a business had already set that up prior to upgrading. I'm not sure about invoices generated prior to upgrading but emailed after, but the global settings to NOT ALLOW online invoice payments should take care of this issue. And you will still be able to email invoices from MYOB after you upgrade, even with the online payments feature disabled.
This SHOULD have been the end of it, except that our business invoices are generated by a 3rd party software provider "Service M8" and synched back to MYOB. Even though we have disallowed online invoice payments and BPAY, if we email these synched invoices out from MYOB, those options are surreptitiously SWITCHED BACK ON!!
I raised a case with MYOB and they placed the blame on Service M8, who then placed the blame on MYOB (sheesh!!). There is an MYOB API Developer script that has a field for online invoice payments (allow / not allow), which MYOB says Service M8 can use to fix the problem, but Service M8 have washed their hands of responsibility (they claim they CANNOT change that attribute). Who knows...
Service M8 suggested that we do NOT send invoices from MYOB, and send them from Service M8 directly. We can do that, but it is a stupid workaround that should never have been needed.
We've only lost $12.50 in extra fees skimmed by MYOB, but the hours of frustration are are much greater.
Soon I may need to cut ties with MYOB for a different business. It's owned by a trust, and I don't want to contemplate the drama of sorting through the mess of verification for them.
What a mess!
Oh, and if you have upgraded, then turned off all permissions for online invoice payments, but then generate an invoice by copying an old one, those settings are again ignored, and the online payments are surreptitiously allowed again!!
Big fail MYOB.
Rubbish. MYOB has forcefully gathered all my ID under threat of not being able to send invoices. As you have pointed out, the online payment option happens further down the line. I for one can't wait for the class-action.
Hi Davedxsound,
This is so wrong on all fronts for small business like ours. If we do not use online payments now why force us into doing something we are not ready using. Sorry agree with you, cannot wait for a class action.
Rubbish. By your own admission i dont need to give you my ID and bank details until i wish to use online payments. This is a reverse engineered scam.
Hi AmandaCL ,
I don't understand why I need to give my authorisation to MYOB to direct debit charges for "online payment fees" when I do not intend to use online payments, including Credit card payments or BPAY. This is a different subject and nothing to do with security. We should have the ability to choose to opt in, rather than opt out of online payments and the related fees. I feel this is definatley a plot to increase MYOB profits, not to provide a better service.
Someone else mentioned that you could NOT select OPTING OUT of online payments as a DEFAULT and it had to be done for each and every invoice. Is this correct ?
They also mentioned that it was retrospective for any current invoices raised and the 2% fee would be charged on those invoice payments too, even though sent out using the current process.
I finally got through to a MYOB representative today after 20 minutes (I tried last week but gave up after an hour) who directed me to call MYOB financial services team to handle my concerns. She advised me that the wait time to speak with someone there was 3+ hours!!! I had previously put in a service request 10 days ago, but no response. Apparently she has upgraded it, whatever that means.
