Secure invoicing

See this:

and this:

Hey TC1808

Thanks for your question about the secure invoicing upgrade. 

There are no fees associated with sending invoices, and the upgrade is free with no change to your subscription price. 

Regarding transaction fees, they do apply if a customer chooses to pay using a secure online payment method (e.g. PayPal). After upgrading, fees are passed on to your customers by default – however you can adjust these settings to suit your needs, and your customers don’t have to pay using one of these methods.

You can continue to create and download invoices before upgrading, but you won’t be able to share them via the secure MYOB system after the cut-off date referenced in your upgrade email. Specifically, this refers to the email, copy link or SMS options available within the platform. Upgrading is required if you’d like to offer your customers a secure end-to-end invoicing experience.

Let me know if you have any further questions!

Cheers, Amanda. 

If customers pay via direct deposit into my bank account, is there a fee charge?

Is it only users with administrator access that can complete the verification.

Have tried multiple times since last week but cant get passed the bank account verification screen ....keep clicking the green "Save and Continue" button but it does nothing.

Have tried different browers, different PCs but no luck.  Only thing I can think of is may need the boss to actually do when in the office as they are set-up as administrator role.

Can someone from MYOB please confirm ASAP.

Thanks Amanda. What wasn't mentioned that it had to be done on the online version not the desktop version. I think that is where most people are coming undone.

We have used MYOB when you loaded it from a disk and have changed and upgraded versions over the years to this latest version.  I will not be upgrading this time.  MYOB have increased their subscription to $150 per month as well as having a banner showing me how many days I have until I will no longer be able to send invoices with MYOB. 

For the same type of functionality I am switching to XERO for $90 per month, with a six month offer of $9 per month to sign up before the end of February.  The frustration of having to learn a new system and possibly not having the bells and whistles of MYOB for me outweigh the benefits of staying.  My attempts to contact MYOB have gone unanswered and so I will take my business elsewhere, which will make my accountant very happy.

This is coercion! MYOB decides to remove a feature we are paying for when subscribing (sending invoices by email through MYOB), UNLESS we sign up to a payment service (financial service) we do not want. This has nothing to do with security. This is about forcing customers who signed up for an ACCOUNTING SOFWARE to accept FINANCIAL SERVICES (this why they need information about business owners, directors etc just like a bank would in order to comply with banking and anti-money laundering regulations). 

MYOB need to give the option to opt out without loosing the ability to email invoices. All we want is an accounting software. Customers will go to XERO in droves.

I think its a bull**bleep** excuse to bluff customers into paying via a "secure" service that they charge for.
Prices will go up and thats what its all about.
I dont do alot of invoicing so i will just download and send the old way via my own email.
Time to look int other options for accounting services.