Secure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now await...
Forum Discussion
I don't want this option, so I will be downloading all invoices and emailing from my business email, so not really getting the benefit of the accounting program that I pay a monthly subscription for. Time to start looking at another accounting program that does not force users into options they do not want or need.
100% agree. We are a small business and don't really benefit from this outrageously priced subscription. Now we can't send our Invoices out.... Definitely time to leave.
Leaving presents other problems,
I want MYOB to fix this.
The future issue will be that other software promoters will use this against MYOB.
If other software providers end up doing the same thing, they'll do it better than MYOB have.
I am not happy that Myob have forced us to do this, I don't want to set up a direct debit agreement with Myob. I just want to email invoices from Myob like I have always have, this is really bad!
Why dont Myob set up a feature where we can still email the invoices using a link to our email app so that we dont have to stuff around saving as pdf and emailing and their name is not mentioned in the process thereby relieving them of any responsibility?
I also received an email today 22Jan2025 randomly out of the blue. Telling me to verify. But it's really asking me to sign up for online payments. Hence, why I found this thread. Is this now an ongoing thing that MYOB aren't fixing and just rolling out to all users whether we like it or not?
The clients I have using MYOB have not been asked to do a verification....yet. I'm guessing MYOB is going to hit all users eventually.
And really p#%s everyone off!!
Hey Curidy
You will have the option to switch on/off online payments in your file settings if you don't want it once the verification process has been completed for secure invoicing.
But after trying to complete verification process, the amount of information required is ridiculous and i refuse to continue.. There is no need for all of this just to continue to use this product. Why would i jump though all of these hoops just to switch off / never use this feature.
That's the thing, this is so frustrating, its annoying enough to make the hassle of moving worth while!
I'm trialing another package that has an optional bolt on e invoicing platform that doesn't include secure payments. Also has payroll for my employees, which saves quite a lot of $. Hopefully this works out because continuing with saving and emailing pdfs is not working for me.
It appears that MYOB has decided to shake the tree and let all the small customers fall out, seen this many times over the years and it doesn't end well.
I suspect youre right.
I think they may have assessed their business model and seen how unviable supporting a shrinking customer base of small users that complain (and rightly so) is becoming.
If they dont address this problem, I think it is a sign that they are molevolent in their actions.
It speaks volumes about their intensions, as does their lack of regard to existing raised issues remaining unreslved year on year.
It may be wise to at least research alternatives so that we have something ready to pick up the pieces when the fallout occurs. Assuming most have not already moved on.
