Secure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now await...
Forum Discussion
I too have received this ridiculous email - I thought it was a scam! After realising it wasnt, I went to the verification page and it wants me to enter all sorts of details including bank direct debit authority - absolutely not! So it seems that MYOB are forcibly making me apply for credit card payment system that I do not want or need, threatening to stop features such as emailing out our invoices which I pay a monthly subscription for the software to do so? Is that even legal?
Hi IH293,
Secure Invoicing provides an added layer of security to your invoices, helping to protect against fraud and ensuring that payments are made securely. You can read more about its benefits here. If you have further questions, you can create a support ticket from the MyAccount window to receive help.
Feel free to post again if you need any other help.
Thanks,
Genreve
You have completely ignored my question/issue - a PR/marketing response to gloss over the issue at it finest.
I have no issue with the increased level of security. But why are you forcibly making us apply for unwanted credit card payment services as part of this upgrade and requiring access to our bank account as part of this? The security upgrade and taking on your payment services have absolutely nothing to do with each other - this is clearly a marketing ploy to make everyone take on your payment services to increase your revenue, which must be in trouble if you are taking such a risk to upset your customer base. All the while threatening to cut off standard services we already pay monthly for if we do not agree to apply for additional services and pay the associated fees? Please advise on my actual question/issue.
Hi IH293,
We aim to enhance the security and functionality of our services to protect your data and provide better, more secure experiences.
The primary goal of integrating secure invoicing features is to safeguard your business transactions from potential security threats and unauthorised access. We understand that any changes to familiar processes can be challenging, and it's not our intention to impose services that don't align with your business needs or to create an undue burden.
If you would like more information on how secure invoicing works, the benefits, and the flexibility you have with it, please visit this link.
Regards,
Sai
Another useless reply.
MYOB do not listen to their users, never have, never will.
Ive been beating my head against their brick wall for years.
Its a total waste of time trying to make them see sense.
Why do you need security to email an invoice? Is there security for all the supplier invoices we receive?
