Secure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now await...
Forum Discussion
So if its really "not our intention to impose services that don't align with your business needs or to create an undue burden." then remove the requirement to sign up for additional services under threat of suspending services already being paid for, as part of the security upgrade.
We are a B2B wholesale distributor - we have no need for your expensive online payment services and refuse to be forced into applying for them.
I have no issue with the security upgrade and will do what is required for that, but not for this scam of forced payment services and fees.
Please advise actual resolution ASAP.
Hey IH293
After completing the verification process, online payments will be switched on by default. However, once verified, you can adjust your settings to suit your business needs including turning on/off online payments as a whole from your settings if you have no need for it. Let me know if you have any further questions.
Yes, you can switch it off, but I was told by MYOB Customer service that if you switch off you will not be able to send Invoice using MYOB email system that was included as part of service with current subscription.
What even more angry us as a customer that MYOB is doing that under 'Security' banner.
I am sure all MYOB subscribers are for Security. But to demand direct debit authority from customers for something that we not going to use is NOT ok.
MYOB should design additional button on email for those who want payment through MYOB system and leave those who doing payment manually as is.
But of course, it is not about security it is about fees that MYOB will apply of $0.25 per transaction +1.8% of total invoice that using their EMAIL system!!
Hi, I have completed the verification process UNDER DURESS and plan to turn off Secure invoicing as soon as I can, but I am still unable to email invoices from MYOB in spite of my compliance!!!
This is all such a waste of time!!! When will this be resolved?
