Hi PB01,
If you need assistance with setting up or switching off features in MYOB, you can reach out to MYOB Support by raising a case via My Account.
Regards,
Earl
So understanding now that I can switch these features off once set up - I have emailed the above support address for an ETA on setup - but I have had no response. Very frustrating that we comply with the cutoff date & our system is shut off at this time - yet MYOB cannot be sorted at their end to meet the same deadline & have our program up & running. Is there a support phone number we can call?
Hi PB01,
When you upgrade to secure invoicing, we verify your business details to ensure security, and requirements vary by business structure. For sole traders with documents ready, this takes around 15-20 minutes. For more complex entities, it may take longer, as we might need additional documents for key officials or owners. Once everything is submitted, verification usually completes in 1-3 business days. If you require further support during this verification process, please raise a case via My Account and we can take it forwards from there.
Regards,
Sai
And in the meantime a business can't send out an invoice unless they download the file and attach via their email program.
Hi PB01,
If you need assistance with setting up or switching off features in MYOB, you can reach out to MYOB Support by raising a case via My Account.
Regards,
Earl
In the SETTINGS > SALES SETTINGS > INVOICE PAYMENT OPTIONS the text says:
"Select the payment options you want to include on your sales invoice."
Then follows three types of payment options:
The first two types have a tick box directly underneath them to select or deselect. Perfect.
The third type has no tick box. FAIL!
The text then tells you "You have online invoice payments activated" (if you have completed the Secure Invoicing mandatory upgrade). It includes a link to "Edit Preferences" by which you can now TOGGLE OFF the "Allow Online Invoice Payments" and untick the "BPay" option... Hmmm, seems fine, but it isn't working universally in our business. Three phone calls and no solution other than me demanding Online Payments be made INACTIVE. But will this mean we cannot email invoices to customers through MYOB anymore - even though we have been approved for Secure Invoicing? And will they even be able to do this?? (still waiting on an answer to that). Not happy at all.
Majority if not all MYOB subscribers are totally 'lost'.
This was caused by MYOB implementing changes that impact all subscribers without clear communication.
They didn't publish how 'secure' Invoicing will work and how much subscribers will be impacted. Email they send to subscribers regarding Invoicing Upgrade is more 'Marketing spill' 'wrapped' in Security blanket (like they doing that for security reason) but if fact there are 2% value of Invoice plus transaction fee $ MYOB charging ALL subscribers even if you only use MYOB to email invoice to customer.
If you look through track of community forum discussions you can see contradictory information like yes you can switch of and be still able to send Invoice through MYOB system. I was told by MYOB if you switch off you CANNOT send Invoice. If you send invoice through their system regardless how payment is made subscribers will be still charged 2% plus fee by MYOB.
If there is no hidden agenda ($$$) why MYOB didn't send email or publish to all of us and clearly explain changes impact. It is done quietly and in stages (not all subscribers at same time).
MYOB knew that subscribers will not accept enforcement to use MYOB system to pay Invoices (and be charged such high 2% plus fee. Many businesses can not even afford that.
