Hi PB01,
If you need assistance with setting up or switching off features in MYOB, you can reach out to MYOB Support by raising a case via My Account.
Regards,
Earl
So understanding now that I can switch these features off once set up - I have emailed the above support address for an ETA on setup - but I have had no response. Very frustrating that we comply with the cutoff date & our system is shut off at this time - yet MYOB cannot be sorted at their end to meet the same deadline & have our program up & running. Is there a support phone number we can call?
Hi PB01,
When you upgrade to secure invoicing, we verify your business details to ensure security, and requirements vary by business structure. For sole traders with documents ready, this takes around 15-20 minutes. For more complex entities, it may take longer, as we might need additional documents for key officials or owners. Once everything is submitted, verification usually completes in 1-3 business days. If you require further support during this verification process, please raise a case via My Account and we can take it forwards from there.
Regards,
Sai
Hi PB01,
If you need assistance with setting up or switching off features in MYOB, you can reach out to MYOB Support by raising a case via My Account.
Regards,
Earl
