Hi PB01,
If you need assistance with setting up or switching off features in MYOB, you can reach out to MYOB Support by raising a case via My Account.
Regards,
Earl
I too have received this ridiculous email - I thought it was a scam! After realising it wasnt, I went to the verification page and it wants me to enter all sorts of details including bank direct debit authority - absolutely not! So it seems that MYOB are forcibly making me apply for credit card payment system that I do not want or need, threatening to stop features such as emailing out our invoices which I pay a monthly subscription for the software to do so? Is that even legal?
I completely agree with IH293 . We don't want online payments to be an option for our business, it works fine as it is. We email the invoice, the client pays it. Saying that we can't send invoices without agreeing to this is rubbish defeats the invoicing portion of the system.
I too started the process and just before accepting it says
Please read the terms and conditions for Online Payments before deciding to acquire or use the services
It's not really a decision to acquire or use the service if you can't send invoices without it! I have read elsewhere that you can turn off the request for payment to be made online (so a fee isn't charged) BUT you have to do it on each and every invoice, you can't do it so all invoices created don't have the online payment option and you also can't mark certain clients as not having the online payment option. So if you forget to do it on every invoice you'll still get charged a fee!
Genreve_Sit's all well and good for MYOB to keep marking the posts as resolved but they aren't resolved. We don't want to pay fees on invoices that are paid to us when it all works fine as it is.
It appears to be a staged roll out to only certain customers and the MYOB partners/bookeepers/accountants have not yet been included in any of the emails about it, no doubt to keep this as quiet as possible. I didn't realise it couldn't be turned off as a whole - even more of a scam! I guess we may have to start looking into a "Class action" if they continue with this.
We have same issue. We are using MYOB email to send an Invoice to our customer.
This service we already pay to MYOB with monthly subscription fee. Now MYOB advise if we don't complete 'verification' process (mean if we don't give them bank direct debit authority) we no going to be able to use email to send that invoice.
Some comments above suggesting an option to opt out once you go through 'verification' but if you opt out you will automatically lose ability to email invoice to customer till MYOB will keep your Direct debit authority on their system. Customer Service confirmed to me today that there is no possibility to opt out!
If some businesses want to pay directly an Invoice they can go through verification process and give their bank card details. But forcing businesses to give to MYOB direct debit authority for something what we no going to use is not ok. I believe this 'security' is designed to collect $ % fee on Invoices and bring more money to MYOB.
The email that MYOB send to us states that there will be "no change to your base subscription price" BUT the fine print at the bottom of the email states that "fees will apply of $0.25 per transaction +1.8% of total invoice" if we choose to share invoices via email, copy a link or SMS directly from the MYOB platform.
Even those change are too excessive...not complies with the ban on excessive surcharges as 1.8% plus 0.25c per transaction is much higher than listed as acceptable which starts at 0.5%. As invoice is issue by us I am sure customers will complain about https://www.accc.gov.au/consumers/pricing/card-surcharges
Well it is time to see Ombudsman opinion.
Hi IH293,
Secure Invoicing provides an added layer of security to your invoices, helping to protect against fraud and ensuring that payments are made securely. You can read more about its benefits here. If you have further questions, you can create a support ticket from the MyAccount window to receive help.
Feel free to post again if you need any other help.
Thanks,
Genreve
You have completely ignored my question/issue - a PR/marketing response to gloss over the issue at it finest.
I have no issue with the increased level of security. But why are you forcibly making us apply for unwanted credit card payment services as part of this upgrade and requiring access to our bank account as part of this? The security upgrade and taking on your payment services have absolutely nothing to do with each other - this is clearly a marketing ploy to make everyone take on your payment services to increase your revenue, which must be in trouble if you are taking such a risk to upset your customer base. All the while threatening to cut off standard services we already pay monthly for if we do not agree to apply for additional services and pay the associated fees? Please advise on my actual question/issue.
Hi IH293,
We aim to enhance the security and functionality of our services to protect your data and provide better, more secure experiences.
The primary goal of integrating secure invoicing features is to safeguard your business transactions from potential security threats and unauthorised access. We understand that any changes to familiar processes can be challenging, and it's not our intention to impose services that don't align with your business needs or to create an undue burden.
If you would like more information on how secure invoicing works, the benefits, and the flexibility you have with it, please visit this link.
Regards,
Sai
Why do you need security to email an invoice? Is there security for all the supplier invoices we receive?
