Hi PB01,
If you need assistance with setting up or switching off features in MYOB, you can reach out to MYOB Support by raising a case via My Account.
Regards,
Earl
Hey FSTA31996
Once the verification process is complete, you will have the option to switch on/off online payments based on your business needs.
I will follow up with our onboarding team on the status of your verification and will provide an update as soon as I can.
but above says if you turn it off then again you can't send invoices through the MYOB system - so no really you can't turn it off then??
Has this been verified?
I'm teaching clients to save invoice to disk and email from there until this is fixed.
Hey MortonHealth
Your ability to send invoices through MYOB will only be impacted if the verification process isn't complete for the secure invoicing upgrade. After upgrading, online payments is switched on by default but you have the option to switch it on/off based on your businesses needs.
Amanda,
we know customer can switch on/off once 'Verification' process is completed.
BUT point here is that if subscriber switch OFF online payment he/she no going to be able to email Invoice to customer. This was confirmed to me by MYOB Customer Service employee.
Software ability to email Invoice to customer through MYOB always being part of monthly subscription until now when MYOB want to charge 2% value of invoice plus transfer fee irrelevant if Invoice is paid using MYOB system or Invoice is paid outside of MYOB system (ie direct bank transfer).
This is definitely breach of MYOB subscription contract. MYOB should reconsider what they doing and provide two options (same as there were before).
Those who want to UPGRADE and pay invoice using MYOB system (and pay fee to MYOB) they can do so.
Those who no want to 'UPGRADE still have ability to send Invoice by email (same as we doing now).
It is wrong to sell UPGRADE under SECURITY banner. In fact it is about excessive fee that MYOB want to collect from all subscribers. I am sure this will blow up of proportion and may end up in class action. We seeing several recently.
Hey Yelka
The ability to email your invoices directly through your file will only be impacted if you do not complete the secure invoicing upgrade as it enables new features designed to help you stay safe online. If you switch off online payments after the verification process you will still be able to email your invoices, your customers just won't have the option to pay using the online payment methods available.
