Forum Discussion

PB01's avatar
PB01
Contributing User
4 months ago

Secure Invoicing - Help pls.

I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice?  I completed the upgrade steps days ago - only because I had to - now await...
Genreve_S's avatar
Genreve_S
MYOB Moderator
4 months ago

Hi Kirsti1,

 

Transaction fees only apply if a customer chooses to pay using a secure online payment method (e.g. PayPal). Fees are passed on to customers by default after upgrading, however, you can always adjust your payment settings to suit your business needs -- and your customers do not have to pay using a secure payment method. Upgrading is required if you’d like to offer your customers a secure end-to-end invoicing experience.

More information on fees and surcharging can be found on this page. 

 

Thanks,
Genreve

becn1103a's avatar
becn1103a
Experienced User
3 months ago

Genreve_Splease advise how we can turn online payments off as a default so we don't have to pay the fee and neither does the customer

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    3 months ago

    Hey becn1103a

    Online payments as a whole can be turned off from the businessess payment settings or on the invoice creation screen.

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