Forum Discussion

PB01's avatar
PB01
17 days ago

Secure Invoicing - Help pls.

I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice?  I completed the upgrade steps days ago - only because I had to - now await...
  • Earl_HD's avatar
    Earl_HD
    16 days ago

    Hi PB01,

    If you need assistance with setting up or switching off features in MYOB, you can reach out to MYOB Support by raising a case via My Account. 

    Regards,
    Earl

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Kirsti1,

 

Transaction fees only apply if a customer chooses to pay using a secure online payment method (e.g. PayPal). Fees are passed on to customers by default after upgrading, however, you can always adjust your payment settings to suit your business needs -- and your customers do not have to pay using a secure payment method. Upgrading is required if you’d like to offer your customers a secure end-to-end invoicing experience.

More information on fees and surcharging can be found on this page. 

 

Thanks,
Genreve

becn1103a's avatar
becn1103a
Contributing User
4 days ago

Genreve_Splease advise how we can turn online payments off as a default so we don't have to pay the fee and neither does the customer

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