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SGordon27's avatar
SGordon27
5 days ago

Bank Rec / Opening bal issues

Ive found an incorrect opening balance, so Ive created a GJ to adjust this, the ending balance is now showing zero (new account so zero is correct). (attached).

However, when I go to do my bank rec for the first month (July 2023) with 5 transactions, its telling me in out of balance. 

Ive checked the account and nothing has been entered prior to 17th July. 

What can I do here please? 

Im getting lots of weird things happening in what should be simple bank recs within this file. 

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    4 days ago

    Hi SGordon27,

     

    Thanks for the screenshot! If your file is newly created, you don’t need to create a general journal you just need to input the opening balance on the conversion date. If your opening balance is incorrect, you just need to fix it. If the issue still persists after doing this, it’s best to reach out to our Live Chat team via our virtual assistant MOCA or by submitting a support case via My Account to assist you further.        

     

     

    Regards,

    Shella                      

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